Technical Manager - Credit Hire

Davies; Bolton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading firm in legal services is seeking a Technical Manager to oversee the quality and performance of the Credit Hire teams in Bolton. The role involves collaboration across departments to enhance client care and implement strategies for performance improvement. Candidates should have 5+ years of experience in credit hire litigation and a strong focus on quality. This position offers a full-time contract with comprehensive benefits.

Benefits

Davies Incentive Plan

25 days holiday

Family Private Medical Insurance

Simply Health Care Cash Plan

Wellbeing and financial & legal support

Death in Service; Critical Illness Cover

Pension 5% Employee / 3% Employer

Volunteering Programme

Cycle to Work Scheme

Discounts on online sites

Qualifications

• Proven track record in credit hire litigation.
• Financial authority of at least £100k.
• Experience in a supervisory or team leader role.

Responsibilities

• Own the quality of work produced in Credit Hire.
• Collaborate with Technical Directors/Managers across the business.
• Monitor, report and analyze trends in performance.

Skills

Solicitor / Legal Executive

Client-care driven results

Effective communication

Proactive leadership

Organized and detail-oriented

Education

5+ years’ experience handling claims

Job description

Overview

Technical Manager - Credit Hire – Location: Bolton | Department: Legal | Employment Type: Permanent - Full Time | Application Deadline: 13 October 2025

This role is responsible for the quality of work delivered in the Credit Hire teams (Litigation & Pre-Litigation) with responsibility for technical frameworks, controls, client service, and delivery profitability.

Responsibilities

• Own the quality of work produced in Credit Hire – results, performance and client care.
• Align quality and risk approaches with the wider Volume Legal teams to deliver a holistic, commercial delivery aligned with Operations; identify areas of focus and follow up initiatives and actions.
• Collaborate with Technical Directors/Managers across the business and with Growth/Sales/CAMs to develop and report against KPIs measuring quality and client care.
• Implement strategies across Credit Hire to improve performance metrics and client care, coordinating with supervisors, technicians, and the Technical Director to achieve quality objectives.
• Monitor, report and analyse trends in performance against KPIs; drive activities to improve performance and position the firm as a leader in the field.
• Analyse professional indemnity spend and loss of profit related to errors and complaints; coordinate efforts to reduce the cost of mistakes and protect the Keoghs brand.
• Design and deliver supervisory and case handling models (spans of control, caseloads, auditing) that balance quality with commercial practicality.
• Influence and lead supervisors to improve quality and client care; drive continuous improvement and capability development, anticipating trends and proposing pragmatic commercial solutions.
• Identify risks and propose pragmatic, commercial mitigation strategies.
• Support Growth/Sales/CAMS and PPCs to enhance client communication, including attendance at client meetings, reporting, feedback, satisfaction monitoring, and lifecycle reviews; drive client service improvements.
• Ensure services are delivered in line with client guidelines, with input from client leads as needed when changes may affect delivery.
• Manage a team of Technical Supervisors and Technical Leads; collaborate with auditors to meet client and internal requirements and lead pre-client audit processes within Credit Hire.
• Review workload, capacity, and strategies with operational colleagues to remove blockers; maintain a capacity plan to ensure optimum supervisory levels for quality and client care.

Development & Training

• Oversee ongoing technical training and development across Credit Hire, ensuring regular training on focus areas and refresher training.
• Promote development of people into new roles through onboarding, training, and development to improve engagement and reduce attrition.
• Lead training approaches in collaboration with Quality/Technical colleagues across file handling roles.
• Oversee personal development for all technical roles.
• Establish clear internal communications to engage with people at all levels and career stages and drive change and collaboration.

Technical Policy & Strategy

• Implement agreed firm-wide strategies in Credit Hire, ensuring consistency with other areas and collaborating with Growth/Sales for synergies.
• Regularly review emerging case-law and regulatory changes; update policy/strategy accordingly and communicate delivery across the firm.
• Coordinate delivery of agreed strategies and monitor success to ensure firm-wide consistency.

People & Working Hours

• Lead and motivate the team, ensuring best-in-class standards, customer service and systems; maintain strong cross-firm relationships with other Technical Directors/Managers/Leads.
• Engage in continuous improvement and personal development; 35 hours per week, Monday – Friday 9am – 5pm, with one unpaid lunch hour.
• Primary location: Bolton.

Skills, Knowledge and Expertise

• Solicitor / Legal Executive
• Proven track record in credit hire litigation and client-care driven results
• Financial authority of at least £100k
• 5+ years’ experience handling claims including litigation; pre-litigation experience preferred
• Experience as a Technical Manager / Lead or in a supervisory/Team Leader role

Soft Skills

• Effective communication; ability to manage multiple initiatives and liaise with unrepresented & vulnerable claimants
• Strategic yet hands-on; balance excellence with profitability
• Strong focus on quality, client care and results; organized and detail-oriented
• Proactive, able to drive change decisively but with sensitivity to pace
• Energetic leadership; able to recruit and champion best practices
• Adept at prioritising and managing competing demands

Benefits

• Davies Incentive Plan
• 25 days holiday (increasing with service) with option to buy/sell 3 days
• Family Private Medical Insurance (Bupa) with option to upgrade
• Simply Health Care Cash Plan
• WeCare 24/7 wellbeing and financial & legal support
• Death in Service; Critical Illness Cover; PHI/Income Protection
• Pension 5% Employee / 3% Employer
• Employee Resource Groups; Volunteering Programme
• Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex
• Discounts on online sites and local retailers
• *Probation applies to certain benefits