Technical Lead, Facilities & MEP Systems

Macro; Oxford; On-site; GBP 70,000 - 100,000; Full time

Job summary

Macro is seeking a Technical Lead to drive hard services delivery across a multi-site portfolio in the Oxford area. You will provide technical leadership for HVAC, electrical and building systems, oversee maintenance strategies, and guide service partners to ensure compliant, reliable operations.

The role requires strong operational FM experience, solid knowledge of BMS and statutory safety standards, and the ability to coordinate complex maintenance activities while mentoring junior staff.

Qualifications

• Hard services delivery experience in FM, property management, manufacturing, automotive, or corporate environments.
• Strong technical knowledge of HVAC, electrical systems, mechanical services, BMS, and building infrastructure.
• Experience managing specialist contractors and maintenance service providers.
• Understanding statutory compliance, health and safety requirements, and industry regulations.
• Experience in technical troubleshooting, fault diagnosis, and problem-solving.
• Ability to interpret technical drawings and maintenance records.
• Excellent stakeholder management and communication skills.
• Proficiency with CAFM systems and Microsoft Office.
• Ability to prioritise workloads and multitask in a fast-paced environment.

Responsibilities

• Provide technical leadership and support for all hard services activities across the client portfolio.
• Act as the escalation point for complex technical issues and critical equipment failures.
• Review and validate maintenance strategies, PPM schedules, and reactive repair activities.
• Support asset lifecycle planning, condition assessments, and replacement strategies.
• Lead technical investigations and root cause analysis for significant equipment failures.
• Escalation point for reactive maintenance requests via helpdesk; triage, prioritisation, and guidance to partners.
• Respond to technical breakdowns and critical incidents; mobilise resources and maintain client communications.
• Support CAPEX projects, refurbishments, energy initiatives, and building improvement programmes.
• Ensure maintenance documentation, certification, and asset records are up to date.
• Collaborate with client stakeholders and service partners to deliver operational excellence.
• Support business continuity planning through management of critical assets and risks.
• Identify opportunities for innovation and energy reduction.
• Mentor and support junior team members.

Skills

Hard services leadership

HVAC expertise

Electrical systems knowledge

BMS proficiency

Contractor management

Education

HNC/HND in Mechanical/Electrical

Engineering degree

Tools

CAFM systems

Microsoft Office

Job description

Macro is seeking a Technical Lead to drive hard services delivery across a multi-site portfolio in the Oxford area. You will provide technical leadership for HVAC, electrical and building systems, oversee maintenance strategies, and guide service partners to ensure compliant, reliable operations.

The role requires strong operational FM experience, solid knowledge of BMS and statutory safety standards, and the ability to coordinate complex maintenance activities while mentoring junior staff.