Facilities Manager

Macro Group; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

Macro Group is seeking an experienced Facilities Manager to lead the delivery of FM services across multiple client sites in Greater London. You will oversee supplier activities, manage contractors, and ensure compliance with HSE, quality and contract standards.

The ideal candidate demonstrates leadership, excellent stakeholder engagement, and strong communication skills in English. This is a hands-on role focused on safety, service quality and continuous improvement within a dynamic facilities

Qualifications

• Proven experience in Facilities Management or a related field.
• Previous leadership experience, with the ability to lead teams and manage service delivery effectively.
• Experience coordinating and engaging with multiple stakeholders.
• Strong interpersonal and communication skills, with the ability to build and maintain effective relationships at all levels.
• Fluency in English.

Responsibilities

• Oversee day-to-day operational activities of suppliers across multiple sites to meet standards and contractual requirements.
• Manage site contractors, monitor performance and ensure compliance with procedures and obligations.
• Report asset failures and coordinate timely resolutions with contractors.
• Ensure permits to work are obtained and safety rules followed.
• Conduct regular site inspections to identify health and safety risks and implement corrective actions.
• Audit and promote best practices in HSE, quality and technical requirements.
• Manage EcoOnline reporting, ensuring incidents are recorded, investigated and addressed.
• Ensure safe working practices and proper use of PPE by contractors.
• Conduct site inductions and maintain training records for contractors.
• Build and maintain relationships with stakeholders and building users to support communications and service delivery.
• Maintain high levels of customer service by responding to queries and reviewing processes to improve experience.
• Lead supplier meetings, monitor vendor performance and evaluate KPIs to meet service levels.
• Coordinate proactive and reactive maintenance activities to ensure operational continuity.
• Support Account Manager with reporting, performance reviews, and strategic insights.
• Undertake any other reasonable duties as required by management.

Skills

Leadership

Stakeholder management

Communication

FM experience

English fluency

Job description

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact. Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

The role involves managing the delivery of Facilities Management (FM) services across multiple client sites, leading the Operations and Facilities team to ensure efficient service delivery and compliance with operational standards.

• Oversee the day-to-day operational activities of suppliers across multiple sites, ensuring service delivery meets agreed standards and contractual requirements.
• Manage site contractors, monitoring their performance and ensuring compliance with approved procedures, operational standards and contractual obligations.
• Report asset failures through agreed processes and follow up with contractors to ensure timely resolution.
• Ensure contractors obtain the necessary permits to work and comply with the established Permit-to-Work system.
• Conduct regular site inspections to identify potential health and safety risks, including physical hazards and unsafe working practices, and implement appropriate corrective actions.
• Audit and promote best practices in line with Macro Way standards, covering Health, Safety and Environment (HSE), quality and technical requirements.
• Manage the EcoOnline reporting system, ensuring all incidents and accidents are accurately recorded, investigated and addressed.
• Ensure contractors follow safe working practices, including the appropriate use of Personal Protective Equipment (PPE).
• Conduct site inductions for new starters and maintain accurate training records, including training matrices and competency certificates, ensuring contractor training remains relevant and up to date.
• Build and maintain strong relationships with key stakeholders and building users to support effective communication and service delivery.
• Maintain high levels of customer service by responding to queries and concerns promptly and continuously reviewing processes to improve the customer experience.
• Conduct supplier meetings, monitor vendor performance and evaluate supplier Key Performance Indicators (KPIs) to ensure agreed service levels are achieved.
• Coordinate and monitor proactive and reactive maintenance activities, ensuring operational continuity and the effective delivery of maintenance services.
• Support the Account Manager with operational reporting, performance reviews and the provision of strategic insights.
• Undertake any other reasonable duties as required by the management team.

About You

The ideal candidate will have:

• Proven experience in Facilities Management or a related field.
• Previous leadership experience, with the ability to lead teams and manage service delivery effectively.
• Experience coordinating and engaging with multiple stakeholders.
• Strong interpersonal and communication skills, with the ability to build and maintain effective relationships at all levels.
• Fluency in English.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Meis Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.