Technical Lead

Macro; Oxford; On-site; GBP 70,000 - 100,000; Full time

Job summary

Macro is seeking a Technical Lead to drive hard services delivery across a multi-site portfolio in the Oxford area. You will provide technical leadership for HVAC, electrical and building systems, oversee maintenance strategies, and guide service partners to ensure compliant, reliable operations.

The role requires strong operational FM experience, solid knowledge of BMS and statutory safety standards, and the ability to coordinate complex maintenance activities while mentoring junior staff.

Qualifications

• Hard services delivery experience in FM, property management, manufacturing, automotive, or corporate environments.
• Strong technical knowledge of HVAC, electrical systems, mechanical services, BMS, and building infrastructure.
• Experience managing specialist contractors and maintenance service providers.
• Understanding statutory compliance, health and safety requirements, and industry regulations.
• Experience in technical troubleshooting, fault diagnosis, and problem-solving.
• Ability to interpret technical drawings and maintenance records.
• Excellent stakeholder management and communication skills.
• Proficiency with CAFM systems and Microsoft Office.
• Ability to prioritise workloads and multitask in a fast-paced environment.

Responsibilities

• Provide technical leadership and support for all hard services activities across the client portfolio.
• Act as the escalation point for complex technical issues and critical equipment failures.
• Review and validate maintenance strategies, PPM schedules, and reactive repair activities.
• Support asset lifecycle planning, condition assessments, and replacement strategies.
• Lead technical investigations and root cause analysis for significant equipment failures.
• Escalation point for reactive maintenance requests via helpdesk; triage, prioritisation, and guidance to partners.
• Respond to technical breakdowns and critical incidents; mobilise resources and maintain client communications.
• Support CAPEX projects, refurbishments, energy initiatives, and building improvement programmes.
• Ensure maintenance documentation, certification, and asset records are up to date.
• Collaborate with client stakeholders and service partners to deliver operational excellence.
• Support business continuity planning through management of critical assets and risks.
• Identify opportunities for innovation and energy reduction.
• Mentor and support junior team members.

Skills

Hard services leadership

HVAC expertise

Electrical systems knowledge

BMS proficiency

Contractor management

Education

HNC/HND in Mechanical/Electrical

Engineering degree

Tools

CAFM systems

Microsoft Office

Job description

Location - Oxford

Working Location Category Onsite

Shift Pattern - 4 on 4 off

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

The Technical Lead will provide technical expertise and operational support across the property portfolio, ensuring the safe, compliant, and efficient delivery of hard services maintenance activities.

Acting as the primary technical authority within their region, the Technical Lead will support service partners, oversee technical performance, and provide guidance on mechanical and electrical systems, building management systems (BMS), and statutory compliance matters.

In addition to the required technical qualifications, the successful candidate must have strong facilities management experience and a detailed understanding of building services systems, critical assets, and maintenance best practices.

Main Responsibilities

• Provide technical leadership and support for all hard services activities across the client portfolio.
• Act as the escalation point for complex technical issues and critical equipment failures.
• Review and validate maintenance strategies, planned preventative maintenance (PPM) schedules, and reactive repair activities.
• Support asset lifecycle planning, condition assessments, and replacement strategies.
• Lead technical investigations and root cause analysis for significant equipment failures and recurring issues.
• Act as an escalation point for reactive maintenance requests received through the helpdesk, providing technical triage, prioritisation, and guidance to service partners and stakeholders. Assign work to the appropriate supply chain partners and monitor progress through to resolution.
• Respond to technical breakdowns and critical incidents, ensuring the appropriate resources are mobilised and client communications are maintained throughout the incident cycle.
• Support CAPEX projects, refurbishments, energy initiatives, and building improvement programmes.
• Ensure maintenance documentation, certification, and asset records are accurate and up to date.
• Collaborate with client stakeholders, facilities teams, and service partners to deliver operational excellence.
• Support business continuity planning through the effective management of critical assets and technical risks.
• Identify opportunities for innovation, energy reduction, and continuous improvement.
• Mentor and support junior team members.

About You

The ideal candidate will have:

Essential

• Demonstrable experience delivering hard services within facilities management, property management, manufacturing, automotive, or corporate environments.
• Strong technical knowledge of HVAC, electrical systems, mechanical services, BMS, and building infrastructure.
• Experience managing specialist contractors and maintenance service providers.
• An understanding of statutory compliance, health and safety requirements, and industry regulations.
• Experience in technical troubleshooting, fault diagnosis, and problem-solving.
• The ability to interpret technical documentation, drawings, and maintenance records.
• Excellent stakeholder management and communication skills.
• Proficiency in using CAFM systems and Microsoft Office applications.
• The ability to prioritise workloads and manage multiple tasks within a fast-paced environment.

Desirable

• An HNC/HND, degree, apprenticeship qualification, or equivalent experience in Mechanical, Electrical, or Building Services Engineering.
• An IOSH or NEBOSH qualification.
• Membership of a professional engineering institution.
• Experience supporting multi-site property portfolios.
• Knowledge of energy management and sustainability initiatives.
• Project management experience.
• Experience within automotive or manufacturing environments.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.