Technical Junior Account Manager - Hybrid

ZipRecruiter; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading Managed Service Provider as a Junior Account Manager, where you'll blend client relationship management with technical consultation. In this dynamic role, you will engage with clients to understand their unique needs and recommend tailored solutions. Your proactive approach will drive contract renewals and uncover new business opportunities, all while ensuring exceptional customer experiences. This is a fantastic opportunity to grow within a forward-thinking company that values innovation and client satisfaction. If you're eager to make a difference and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• Experience in B2B account management or client services is essential.
• Ideal candidate has MSP experience in Cloud & Infrastructure.

Responsibilities

• Build and maintain strong relationships with key client stakeholders.
• Drive contract renewals and identify growth opportunities.
• Assist clients with Cyber Essentials accreditation and GDPR compliance.

Skills

B2B account management

Client services

Cloud & Infrastructure MSP experience

Strong communication skills

Presentation skills

Numeracy

Proactive and client-focused

Familiarity with IT systems

Job description

Job Description

Position: Junior Account Manager

Company

Our client is ranked among Europe’s top 10 Managed Service Providers. They specialise in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses.

The Role

This role involves a blend of client relationship management, technical consultation, and strategic planning to ensure client satisfaction, retention, and revenue growth. Using your technical knowhow, you will develop an in-depth understanding of our products, processes, and services, you will be instrumental in aligning our offerings to the unique needs of each client.

Key Responsibilities:

• Build and maintain strong relationships with key client stakeholders through regular engagement, including on-site / in person and virtual meetings.
• Understand client requirements and recommend tailored solutions from our product suite with our expert pre-sales team.
• Act as the primary client advocate within the Company, ensuring your client’s needs are communicated and prioritised.
• Drive contract renewals, identify growth opportunities, and protect recurring revenue streams through strategic account management.
• Mediate feedback between clients and internal teams, assisting in the creation of internal procedures to enhance service delivery.
• Inform clients about new products and services, offering personalised suggestions to ensure client retention and improve sales efficiency.
• Work with our Marketing Manager on client marketing campaigns, including drafting newsletters and providing regular business updates.
• Identify new business opportunities, including consulting with prospective clients to assess their needs, provide strategic guidance, and explore potential opportunities for collaboration.
• Work with our Procurement Manager, on issuing accurate and in a timely manner sales orders, and contracts; respond to invoice inquiries and draft proposals for any opportunities.
• Assist clients in obtaining Cyber Essentials accreditation by offering guidance and education. Ensure that all clients are provided with a Risk Register and an actionable Cyber Security check list.
• Assist with GDPR compliance, including contract revisions and documentation updates.

Skills and Experience

• Current or recent experience in B2B account management or client services role.
• The ideal candidate will have experience working in a Cloud & Infrastructure Managed Service Provider (MSP) environment.
• Strong communication and presentation skills, with the ability to adapt to different audiences.
• Numerate, with confidence in discussing pricing and financial data.
• Proactive, energetic, and client-focused, with a proven track record of delivering exceptional customer experiences.
• Familiarity with IT systems and managed services.