Customer Success Manager

Ardoq LLC; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative company in the SaaS sector is seeking a Technical Customer Success Manager to foster client relationships and ensure successful implementation of their Enterprise Architecture solutions. This role involves driving platform adoption, resolving technical issues, and collaborating with a dynamic team to enhance customer experience. With a commitment to work-life balance and a culture of inclusivity, this position offers a unique opportunity to contribute to the growth of a leading B2B SaaS provider. Join a team that values your input and helps you grow professionally while making a significant impact in the industry.

Benefits

Flexible and hybrid working

25 days of paid leave

Inhouse Peloton studio

Subsidized gym membership

Employee stock option program

Comprehensive health insurance

Cycle-to-work scheme

Personal learning budget

Qualifications

• 2+ years in a customer-facing role, ideally in SaaS.
• Strong technical troubleshooting and data-driven client management.

Responsibilities

• Manage client relationships and align technical solutions.
• Drive platform adoption and resolve technical issues.

Skills

Technical Troubleshooting

Customer Relationship Management

Data Analysis

Communication Skills

Education

Bachelor's Degree

Job description

About us:

Ardoq is one of the fastest-growing European SaaS companies backed by some of the most renowned technology investors, including EQT and One Peak. In 2022, we raised $125M in our Series D funding round, and in 2023, was named a Leader in the Gartner Magic Quadrant️ for Enterprise Architecture Tools for the third year running. Our cloud-native platform provides businesses with the insights they need to plan and execute change across their people, projects, processes, applications, infrastructure, and business capabilities. We empower businesses to steer their digital transformation and strategic change initiatives with clarity and confidence.

At Ardoq, we are committed to building a diverse and inclusive workforce, which has helped make Ardoq the Bold, Caring, and Driven company it is today. We pride ourselves on being an equal opportunity employer.

We have an award-winning platform and a reputation for our dedication to company culture. Ardoqians come from over 30 countries, sharing English as our working language. Headquartered in Oslo, we also have offices in Copenhagen, London, and New York.

Are we a good fit for your next career step? Apply today, get to know us, and find out.

Overview of the role: Technical Customer Success Manager

Reports to: VP of Customer Success

We are committed to our future growth and building a global team. Today we're looking for a Technical Customer Success Manger to join us in our London office.

You will manage and nurture client relationships, understanding their business needs, and aligning technical solutions to achieve their goals. You will be a trusted advisor, providing technical expertise and ensuring the successful implementation of our Enterprise Architecture solutions.

On a typical day, you will:

- Drive Ardoq platform adoption and value realization

- Diagnose and resolve technical issues, providing effective solutions to ensure client satisfaction

- Promote healthy usage metrics and create stickiness by understanding where our customers could benefit from additional services or solutions

- Manage a diverse book of customers at scale

- Work collaboratively with a team of commercial and services professionals to deliver a best in class experience to our customers

- Protect against churn at all costs by monitoring and mitigating for account risk as early as possible

- Produce positive customer success stories to share best practices with peers and attract new business.

We imagine you will bring:

- 2+ years of experience working in a customer-facing role with strong technical troubleshooting skills ideally within the SaaS space

- Data-driven approach to client management

- Comfortable navigating deeply technical conversations, while also explaining these complex concepts to non-technical stakeholders.

- Ability to think about what our customers are trying to achieve vs feature-functionality, and using those skills to uplevel conversations

- Comfortable working in a dynamic scale-up environment and being an active contributor to the long term success of the team and the company

The benefits you'll love:

- Be part of one of the fastest-growing B2B SaaS companies from the Nordics

- Flexible and hybrid working to support work-life balance

- 25 days of paid leave annually

- Inhouse Peloton studio and subsidized gym membership

- Employee stock option program and retirement benefits

- 19 weeks paid maternity leave and 10 weeks paid paternity leave

- Comprehensive health insurance coverage

- Cycle-to-work scheme

- Personal learning budget for professional growth after six months of employment

At Ardoq, you will work with bold, caring, and driven people, bridging business and IT. So come build the future with us!

#LI-Hybrid