German Bilingual Software Account Manager (Automotive)

Percepta LLC; London; Hybrid; GBP 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen motivierten und ergebnisorientierten deutschen Bilingual Software Account Manager. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für Kunden in Großbritannien und Europa und bieten erstklassigen Support. Sie werden bestrebt sein, Kundenbeziehungen zu pflegen, technische Probleme zu lösen und die Nutzung der Software zu optimieren. Das Unternehmen bietet eine hybride Arbeitsumgebung, umfassende Schulungen und zahlreiche Vorteile, darunter eine großzügige Urlaubsregelung und private Krankenversicherung. Wenn Sie leidenschaftlich daran interessiert sind, dauerhafte Beziehungen aufzubauen und den Geschäftserfolg voranzutreiben, ist diese Gelegenheit genau das Richtige für Sie.

Benefits

22 Tage Urlaub plus Feiertage

Lebensversicherung

Betriebliche Altersvorsorge

Private Krankenversicherung

Umfassende Reiseversicherung

Rabatte auf Neuwagen

Mitarbeiterunterstützungsprogramm

Qualifications

• Erfahrung im Kundenservice oder Account Management.
• Fließende Deutsch- und Englischkenntnisse auf C1/C2-Niveau.

Responsibilities

• Entwicklung und Pflege von Beziehungen zu wichtigen Kunden.
• Identifizierung von Upselling- und Cross-Selling-Möglichkeiten.

Skills

Kundenservice

Analytisches Denken

Verhandlungsgeschick

Problemlösungsfähigkeiten

Fließendes Deutsch

Fließendes Englisch

Education

Abschluss in Betriebswirtschaft oder verwandtem Bereich

Tools

Salesforce

Job description

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Job Description - German Bilingual Software Account Manager (Automotive) (044EY)

German Bilingual Software Account Manager (Automotive)

Location – Stratford, East London

Annual Salary £34,540 + Annual Performance Bonus + Company Benefits

Full Time - Hybrid – 2 days office/3 home

Onsite Training - Fully paid training and equipment provided

Job Summary

We are seeking a motivated and results-driven German Bilingual Software Account Manager/Technical Support Specialist to join our dynamic team, based at Stratford, East London.

The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues, or dealers.

You will handle general inquiries, providing product knowledge, expertise, and support in resolving all product technical issues. You will share best practice examples to support upskilling customers in using the software product to gain operational efficiencies and/or cost benefits. Additionally, you will identify customers at risk of churn and work to convert them into product advocates through excellent customer service and outcomes.

Who we want?

• Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.
• Multi-tasker who builds effective, positive relationships and enjoys working in a fast-paced environment.
• Emotional intelligence, intellectual curiosity, adaptability, and flexibility.
• Logical thinker with professional maturity, willing to own responsibility and take accountability.

What you’ll be doing

• Develop and maintain relationships with key clients to understand their business needs and objectives.
• Identify opportunities for upselling and cross-selling products and services to enhance client value.
• Utilise Salesforce to track client interactions, manage accounts, and analyze sales data for strategic decision-making.
• Communicate effectively with clients regarding product updates, promotions, and issues.
• Collaborate with internal teams to ensure timely delivery of services and resolve client concerns.
• Prepare regular reports on account status, sales performance, and market trends for management review.
• Lead presentations and meetings with clients to discuss goals and how our solutions can help achieve them.

What you need to bring to the role

• Verbal and written fluency in English and German at C1/C2 level.
• Practiced contact centre or customer service experience preferred; transferable experience considered.
• Proven experience in software sales or account management roles.
• Proficiency in Salesforce or similar CRM software is highly desirable.
• Emotional intelligence, curiosity, adaptability, and flexibility.
• Logical thinker with professional maturity, ownership, and accountability.
• Ability to build effective relationships and work in a fast-paced environment.
• Strong communication skills, both verbal and written, to engage effectively at all client levels.
• Proactive problem-solving skills focused on delivering excellent customer service.
• Ability to work independently and as part of a team.

If you are passionate about building lasting relationships and driving business success, we encourage you to apply for this exciting opportunity as a Bilingual Software Account Manager.

What You Can Expect

• 22 days of annual leave to start, increasing by 1 day on each anniversary for the first 5 years, up to a maximum of 27 days plus bank holidays.
• Life assurance of 4x annual salary.
• Contributory pension scheme.
• Private medical insurance.
• Comprehensive travel insurance for you and your family.
• Discounts on new vehicles.
• Employee Assistance Program (EAP).

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta operates contact centers worldwide, delivering frictionless customer experiences.

Our core values are the heartbeat of our organization, guiding us daily. As part of our team, you can expect:

• Culture of Service: To be treated like you are the customer from day one.
• Teamwork: Belonging to a supportive environment that encourages growth and values your contributions.
• Respect: A dependable team that gives full attention and accountability.
• Proactivity: Solution-oriented colleagues striving to improve themselves and the organization.
• Career Growth: Numerous learning opportunities for aspiring professionals.
• Diversity: Be part of a diverse, community-minded organization that values fun and inclusion.