Technical Helpdesk

GXO Logistics, Inc.; Milton Keynes; Hybrid; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Private medical cover

Job summary

GXO Logistics, Inc. is hiring a Technical Helpdesk Support to join our Lifetime Services Helpdesk team in Milton Keynes. You will provide 2nd–3rd line technical support across software systems, triage tickets, and ensure fast, accurate resolutions while working in a hybrid setup.

The role is full-time and permanent, with shifts Monday to Friday and occasional travel to customer sites. Salary up to £32,000 with 25 days annual leave, pension, and private medical cover.

Qualifications

• Experience in Technical Support or 2nd line support with ticketing systems.
• Knowledge of SQL, cloud hosting technologies (Azure), and WMS/WCS or similar systems.
• Strong communication skills and ability to explain complex issues clearly.
• Proactive, analytical mindset with attention to detail and ownership.

Responsibilities

• Provide 2nd–3rd line support for system-related issues and deliver fixes within SLA.
• Triages tickets, updates information, and escalates to relevant teams.
• Communicate with customers via phone, email, and support software with clear updates.
• Run system monitoring tools, analyse data, and report findings.
• Take ownership of technical problems to keep systems performing optimally.

Skills

2nd line support

SQL

Azure

WMS/WCS

Communication skills

Driving licence

Tools

Support software

System monitoring tools

Job description

Do you thrive on solving problems in fast‑moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same?

Here at GXO we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You’ll be at the heart of keeping our clients’ automated warehouse solutions running smoothly, providing first‑class technical support across software systems, working closely with cross‑functional teams, and ensuring our customers receive fast, accurate, and professional resolutions.

This is a full‑time permanent position. You’ll be working shifts Monday to Friday from 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on‑call coverage built into the rota and an overlap for smooth handovers. The opportunity offers hybrid working, but you must be able to commute to Milton Keynes and travel to some of our customer sites on occasion.

Pay, benefits and more: We’re looking to offer a salary of up to £32,000, depending on experience, and 25 days annual leave (plus bank holidays). Benefits include a company‑sponsored pension scheme and private medical cover.

What you’ll do on a typical day:

• Providing 2nd–3rd line support for system‑related issues, investigating incidents and delivering fixes within SLA
• Triaging tickets, updating information, and escalating to relevant teams where needed
• Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
• Running system monitoring tools, analysing data, and reporting findings
• Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best

What you need to succeed at GXO:

• Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems
• Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems
• Strong communication skills, able to explain complex issues clearly to non‑technical audiences
• A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership
• A full UK driving licence and willingness to travel, including potential overnight stays when required

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. GXO is an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.