IT Technician

GXO Logistics, Inc.; Northampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave

Company pension

Life assurance

GP service access

Employee assistance programme

MyBenefits platform

Job summary

GXO Logistics, Inc. in Northampton is hiring an IT Technician to provide first‑line technical support across site, troubleshooting hardware, software and systems to keep operations running smoothly.

This full‑time, permanent role follows a 4 on / 4 off shift pattern, 10:00–22:00 (weekends 09:00–21:00). The package includes a salary of £29,050, 23 days’ annual leave, pension, life assurance and access to wellbeing benefits.

Qualifications

• Previous experience in an IT support or service desk role, ideally within a fast-paced operational or warehouse environment.
• Strong knowledge of IT hardware, software troubleshooting and support processes.
• Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution.
• Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively.
• Strong organisational, communication and problem-solving skills, with a proactive and customer-focused approach.

Responsibilities

• Provide first-line technical support across the site, responding to issues via phone, email and face-to-face, ensuring timely resolution of hardware, software and system queries.
• Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements.
• Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved.
• Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll-out of new technologies.
• Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency.

Skills

IT support

Service desk

Hardware troubleshooting

Software troubleshooting

Ticketing systems

Tools

ServiceNow

Microsoft applications

Job description

Are you an IT professional who thrives in a fast‑paced, operational environment? Do you enjoy troubleshooting technical issues while delivering excellent service to end users? Are you confident supporting multiple systems, devices and stakeholders across a busy site?

Here at GXO, we’re recruiting for an IT Technician to support our Northampton 3 operation. This is a full‑time, permanent role, working a 4 on / 4 off shift pattern, 10:00–22:00 (Weekends 09:00–21:00) where you’ll provide first‑line technical support across site, ensuring systems, devices and users are supported efficiently to maintain operational performance.

Pay, benefits and more:

We’re offering a salary of £29,050, along with 23 days annual leave, a company‑sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You’ll also benefit from our MyBenefits platform, offering high‑street discounts, cashback cards, cycle‑to‑work schemes and more, as well as opportunities to develop your career within GXO.

What you’ll do on a typical day:

• Provide first‑line technical support across the site, responding to issues via phone, email and face‑to‑face, ensuring timely resolution of hardware, software and system queries
• Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements
• Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved
• Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll‑out of new technologies
• Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency

What you need to succeed at GXO:

• Previous experience in an IT support or service desk role, ideally within a fast‑paced operational or warehouse environment
• Strong knowledge of IT hardware, software troubleshooting and support processes
• Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution
• Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively
• Strong organisational, communication and problem‑solving skills, with a proactive and customer‑focused approach

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.