Technical Customer Advisor
Owen Daniels
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Benefits offered by this job
Job summary
Owen Daniels in London is seeking a Technical Customer Advisor to read and interpret technical drawings, discuss requirements with customers and translate technical specifications into practical product solutions.
The role is permanent with hybrid working, based in Kingsbury, London, and involves providing technical and commercial quotations, handling inquiries by phone and email, and maintaining strong customer service relationships.
Qualifications
- Must read and interpret basic technical drawings and diagrams.
- Experience with technical products, engineering components or specs.
- Experience in technical sales, internal sales, or customer service.
- Ability to explain technical information clearly to customers.
Responsibilities
- Read and interpret technical drawings, diagrams and customer specifications.
- Identify key information, dimensions and application details from drawings.
- Discuss requirements with customers and clarify needs.
- Provide clear technical advice by phone and email.
- Prepare accurate technical and commercial quotations.
- Handle customer queries and complaints professionally.
Skills
Job description
Are you confident reading technical drawings, understanding engineering requirements and helping customers find the right solution?
This is a great opportunity for someone with a strong technical mindset who enjoys interpreting drawings and specifications, solving customer requirements and turning technical information into practical product solutions.
Permanent
Salary is dependant on experience
Monday-Friday 8:45-5:30pm (Hybrid Working)
Kingsbury, London
- Read and interpret technical drawings, diagrams and customer specifications.
- Identify key technical information, dimensions, requirements and application details from drawings.
- Discuss technical requirements with customers and ask relevant questions to clarify their needs.
- Provide clear and practical technical advice by phone and email.
- Prepare accurate technical and commercial quotations.
- Handle customer queries and complaints professionally.
- Must have proven ability to read and interpret basic technical drawings and diagrams.
- Experience working with technical products, engineering components or technical specifications.
- Must have previous experience in technical sales, internal sales, sales order processing, technical support or customer service background
- The ability to explain technical information clearly to customers.
- Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
- Life Assurance (3x annual salary)
- Business travel insurance
- Option to join Private Healthcare Scheme after 3 months
- Cycle scheme, Home and Tech, Discounts on retail platforms
- Electric Car scheme (salary sacrifice)
- YuLife Employee Benefits and Wellbeing app
- Learning and development opportunities
- 25 days + BH holidays
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