Technical Customer Services Officer

Shirley®; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in testing and certification seeks a Technical Customer Services Officer based in Manchester. You'll manage customer communications, issue quotes, and support the Customer Services team to ensure client needs are met. Ideal candidates should have a relevant science degree or equivalent and strong organizational skills.

Qualifications

• Relevant Science degree or equivalent or 3 years experience in a technical role.
• Flexibility and willingness to support the team.
• Experience with Microsoft Word & Excel desirable.

Responsibilities

• Managing Customer Services email inboxes and responding to client inquiries.
• Preparing and issuing quotations to clients.
• Performing technical contract review of test submissions.

Skills

Strong organisational skills

Attention to detail

Good time management skills

Good communication skills

Proactive attitude

Education

Relevant Science degree or equivalent

3 years experience in a similar technical environment

Tools

Microsoft Word

Microsoft Excel

Job description

Vacancies »Technical Customer Services Officer

Technical Customer Services Officer

With a century of experience in textiles and related products, BTTG and Shirley are leading independent organisations for testing and certification. BTTG specialises in testing, certification, and auditing of Personal Protective Equipment and Construction Products. Shirley is a member of the OEKO-TEX Association and offers testing and certification to STANDARD 100 by OEKO-TEX, MADE IN GREEN BY OEKO-TEX, STeP, DETOX TO ZERO, ECOPASSPORT, LEATHER STANDARD by OEKO-TEX, along with analytical and investigation services. Shirley is also a member of the Expert Witness Scheme. We certify, test, audit, advise, and train.

We operate in nine countries, assist clients in over 70 countries, and have four laboratories in the UK and one in India. Our offices are located in the UK (Manchester and Leeds), Dublin, Bangladesh, China, Kenya, Pakistan, Singapore, Vietnam, and India.

Due to a vacancy within the PPE Customer Services Team, we are seeking a Technical Customer Services Officer based in Trafford Park.

Reporting to the Customer Services Section Leader, the main duties include:

1. Managing the Customer Services email inboxes – responding to client emails, logging enquiries, uploading test results
2. Preparing and issuing quotations to clients
3. Providing excellent customer service to ensure client needs are met
4. Performing technical contract review of test submissions received
5. Creating sales orders using SAGE and CRM
6. Supporting the ‘Sample Logging’ team by opening parcels and photographing samples
7. Performing tasks to meet KPIs

Qualifications and skills required:

1. Relevant Science degree or equivalent, or 3 years experience in a similar technical environment
2. Flexibility and willingness to support the team where necessary
3. Strong organisational skills and attention to detail
4. Good time management skills and ability to work under pressure
5. An interest in textiles is preferred
6. Good communication skills
7. Proactive and self-motivated attitude
8. Experience with Microsoft Word & Excel

What you’ll get in return:

Position: Technical Customer Services Officer - Manchester