Customer Services Officer

Kirklees Council; Huddersfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Kirklees Council seeks enthusiastic candidates for multiple permanent customer service roles within the Kirklees Direct telephone contact centre. Located in Huddersfield, these positions require excellent communication skills and a commitment to helping vulnerable customers. Comprehensive training will be provided to ensure staff are fully equipped to deliver high-quality support across a range of council services.

Benefits

Great range of staff benefits

Full training provided

Supportive work culture

Qualifications

• Ability to provide excellent customer service.
• Accurate keyboard skills and ability to talk and type simultaneously.
• Knowledge of confidentiality issues and GDPR.

Responsibilities

• Handle enquiries across various services including Council Tax and Housing Benefit.
• Access multiple computer systems to retrieve and input customer information.
• Provide support to a diverse customer base, often in sensitive situations.

Skills

Customer Service

Keyboard Skills

Understanding of GDPR

Job description

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.

Organisation Kirklees

Directorate Public Health and Corporate Resources

Service Area Office of Chief Executive

Hours 37

Number of Jobs Numerous

Location(s) Huddersfield and surrounding areas

Position type Permanent

Grade Grade 6

BENEFITS

Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range ofstaff benefits to support you in and out of work.

The vacancies are with Kirklees Direct the council’s telephone contact centre. Currently homeworking with Civic Centre 3, Huddersfield as a base.
Your working week will be Monday to Friday, between the hours of 8am and 6pm to meet the needs of the customer. The services we handle enquiries on behalf of include Council Tax, Housing Benefit, Housing Repairs, Adult Social Care, Planning and Building Control, School Admissions, to name but a few.

On a day-to-day basis you will always provide excellent customer service in a positive, sensitive, and respectful manner, adapting your approach as appropriate to ensure equality of access for all. Many of our customers are vulnerable, carry complex set of circumstances and can be demanding about a resolution to their needs. Equally the work can be very rewarding, and many individuals and families will benefit significantly from the advice and guidance you will provide.

You will be required to access various computer systems to retrieve and input information and up-date customer records in accordance with agreed procedures and protocols. You will need accurate keyboard skills with the ability to talk and type and have an understanding of GDPR and confidentiality issues relating to customer information.

Full training will be given to enable you to acquire an in-depth knowledge of relevant services. We work in a culture where we share knowledge and help each other so there is plenty of support there after training.

Damian Dyer is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: [e-mail] or phone: [phone] and ask for ‘Recruitment’.

We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.