Enable job alerts via email!

Customer Service Officer - Newcastle under Lyme

The Co-operative Bank plc

Newcastle-under-Lyme

On-site

GBP 23,000 - 34,000

Full time

2 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading ethical bank in the UK is seeking a Customer Service Officer to provide exceptional service and support to personal and business banking customers. The role involves cash management, customer engagement, and achieving targets in a fast-paced environment. Comprehensive training and opportunities for career development are offered, along with a competitive salary and benefits.

Benefits

27 days holiday
Enhanced pay for Saturday work
Competitive pension
Income protection
Life assurance
2 paid days for volunteering
Career development opportunities

Qualifications

  • Previous experience in a customer service environment is essential.
  • Passion for excellent customer service with a positive approach.

Responsibilities

  • Acting as the first point of contact for customers.
  • Supporting customers through various channels including in person and telephone.
  • Working towards personal/team targets and objectives.

Skills

Customer Service
Target Achievement
Computer Literacy

Job description

Customer Service Officer
Location: Newcastle under Lyme (Potential training in Hanley)
Contract: Permanent
Hours: Full Time - 18 hours per week Monday and Friday (8.30am-4pm) and every Saturday (8:30am-12:30pm)
Salary: £23,000 pro rata

Want to change the world? Choose a career that makes a difference

At The Co-operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don't just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.

Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank.

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That's why Moneyfacts have awarded us the `Branch Network of the Year' several years running!

We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn't matter if you haven't worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.

We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

What a typical day will look like:
  • Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
  • Supporting customers across a variety of channels including in person, telephone and secure messages
  • Identifying and addressing customer's needs
  • Cash management control
  • Utilizing various internal systems to update customer records
  • Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
  • Protecting and educating customers against fraud and scams
  • Engaging with customers from various backgrounds including those who may be vulnerable
  • Working towards personal/team targets and objectives
  • Adhering to day to day regulatory and compliance requirements
  • Working as part of a team, sharing and identifying ways to improve the service provided by the branch
  • Participating in community outreach work and charity projects
Knowledge, skills and experience required:
  • Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
  • A passion for excellent customer service with a positive, enthusiastic and resilient approach
  • Proven success in achieving targets, objectives or deadlines
  • Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  • Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  • The ability to work in a fast paced environment
What we can offer you:
  • 27 days holiday rising to 30 days plus bank holidays
  • Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)
  • Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
  • Income protection
  • Life assurance
  • 2 paid days for volunteering per year
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success
  • An inclusive work environment
  • Active network groups, ran by colleagues for colleagues
  • Full training with opportunities for career development
We can only consider candidates with the right to work in the UK at this time.

Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Retail Sales Assistant

TN United Kingdom

Newcastle-under-Lyme

On-site

GBP <30,000

2 days ago
Be an early applicant

Rolex Sales Consultant

JR United Kingdom

Newcastle-under-Lyme

On-site

GBP 25,000 - 35,000

5 days ago
Be an early applicant

Customer Service Specialist

TN United Kingdom

Newcastle-under-Lyme

Hybrid

GBP 25,000 - 35,000

8 days ago

Customer Advisor (HVAC / Trade Counter)

ZipRecruiter

Stoke-on-Trent

On-site

GBP 26,000 - 26,000

11 days ago

Used Car Sales Executive

Solvitwales

Stoke-on-Trent

On-site

GBP 22,000 - 45,000

Yesterday
Be an early applicant

Sales Administrator / Customer Service Accessories

Gradus Limited

Macclesfield

On-site

GBP 25,000 - 30,000

9 days ago

Sales Adviser

Spicerhaart Group Ltd.

Newcastle-under-Lyme

On-site

GBP 25,000 - 30,000

16 days ago

Account Executive

Outpost

Wilmslow

On-site

GBP 30,000 - 50,000

16 days ago

Sales Advisor

PREMIER OFFICE SYSTEMS

Newcastle-under-Lyme

On-site

GBP 10,000 - 40,000

30+ days ago