Apprentice Clerical/Customer Services Officer

Getting In Limited; Chesterfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an Apprentice Clerical/Customer Services Officer to join their dynamic team. This role involves providing exceptional clerical support and customer service within the Estates Department, ensuring that both internal and external customers receive the highest levels of care. You will be responsible for answering queries, processing orders, and maintaining electronic records, all while working in a supportive team environment. If you are a motivated individual with a passion for customer service and a desire to develop your skills, this apprenticeship offers a fantastic opportunity to kickstart your career in a reputable organization dedicated to improving community health.

Qualifications

• Strong communication and customer care skills are essential.
• Experience with Microsoft Office is required.

Responsibilities

• Deliver efficient clerical/customer service within the Estates Department.
• Assist with processing orders and invoices for payment.

Skills

Communication skills

IT skills

Customer care skills

Team working

Initiative

Customer Service focused

Telephone skills

Experience in Microsoft Office

Job description

What do you want to search? Keyword Apprenticeship Type Location

Apprentice Clerical/Customer Services Officer

Apply From: 27/01/2025

Learning Provider

Delivered by DCG

Employer

Derbyshire Community Health Services NHS Foundation Trust

Vacancy Description

• Work within the Estates Department to deliver efficient clerical/customer service
• Predominantly working within a team of admin staff to deliver a quality, friendly, and helpful service to DCHS and our external customers, e.g. GPs, and other Trusts
• To answer queries and help with requests for Estates’ services from customers both internal and external
• To ensure the highest customer care levels for internal and external customers
• Receive telephone calls in a friendly manner, accurately recording messages, logging of work requests and ensuring suitable follow-up action, including re-direction as appropriate
• Assist with the processing of Estates orders and subsequent checking and processing of invoices for payment
• The use of photocopiers and other office equipment, ensuring they are adequately maintained on a daily basis, e.g. paper stocks/cartridge replacement
• To maintain and update electronic Estate recording and filing systems
• Prioritise own workload and meet deadlines to meet the post's requirements
• To provide clerical support, as required for Estates Managers throughout the department
• Work in conjunction with the Estates Admin Teams to ensure adequate office cover
• Carry out any other relevant general clerical duties which may be required from time to time in the operation of the department

Key Details

Vacancy Title

Apprentice Clerical/Customer Services Officer

Employer Description

Derbyshire Community Health Services has been rated as an ‘outstanding’ trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other. DCHS is a top performing NHS Trust that strives for innovation and improvement for the service and individuals that work within it. Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future. Our mission is to improve the health and wellbeing of local people and communities through personalised, safe and effective community-based services.

Vacancy Location

Ashgate Road Ashgate S42 7JE

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000298320

Key Dates

Apply From

27/01/2025

Closing Date For Applications

2025-02-08 23:59:59

Interview Begin From

Possible Start Date

2025-04-01 00:00:00

Training

Training to be Provided

Customer Service Practitioner Level 2.

Learning Provider

DCG

Skills Required

Communication skills, IT skills, Customer care skills, Team working, Initiative, Customer Service focused, “can do” attitude, Telephone skills, Experience in Microsoft Office

Apply Now