Technical Customer Services Officer

Shirley®; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise leader en équipements de protection recherche un Technical Customer Services Officer à Manchester. Ce poste implique la gestion des demandes clients, la préparation de devis et l'exécution de revues techniques. Les candidats doivent avoir un diplôme en sciences ou une expérience pertinente, avec une forte capacité d'organisation et de communication.

Qualifications

• Diplôme en sciences ou 3 ans d'expérience dans un environnement technique similaire.
• Compétences organisationnelles et attention aux détails.
• Capacité à travailler sous pression.

Responsibilities

• Gérer la boîte de réception du service client et répondre aux demandes.
• Préparer et émettre des devis pour les clients.
• Maintenir des indicateurs de performance clés.

Skills

Organisation

Gestion du temps

Communication

Autonomie

Education

Diplôme en sciences ou équivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Vacancies » Technical Customer Services Officer

Technical Customer Services Officer

We are seeking a Technical Customer Services Officer based in Trafford Park to join our PPE Customer Services Team. BTTG and Shirley, with over a century of experience in textiles and related products, are leading independent organizations specializing in testing, certification, and auditing of Personal Protective Equipment and Construction Products.

Our services include testing, certification, auditing, advising, and training. We operate in nine countries, assist clients in over 70 countries, and have laboratories in the UK, India, and other locations worldwide.

The main duties of this role include:

1. Managing customer service email inboxes, responding to client inquiries, logging enquiries, and uploading test results.
2. Preparing and issuing quotations to clients.
3. Providing excellent customer service to meet client needs.
4. Performing technical contract reviews of test submissions.
5. Creating sales orders using SAGE and CRM systems.
6. Supporting the Sample Logging team, including opening parcels and photographing samples.
7. Meeting KPIs through the above tasks.

Qualifications and skills required:

1. Relevant Science degree or equivalent, or 3 years of experience in a similar technical environment.
2. Flexibility and willingness to support the team as needed.
3. Strong organizational skills and attention to detail.
4. Effective time management skills and ability to work under pressure.
5. Interest in textiles is preferred.
6. Good communication skills.
7. Proactive and self-motivated attitude.
8. Experience with Microsoft Word and Excel.

What you’ll get in return: The position of Technical Customer Services Officer in Manchester.