Customer Services Officer

Manningham Housing Association Ltd; Bradford; On-site; GBP 27,000; Full time

Job summary

Join a leading housing association as a Customer Services Officer in Bradford, where you'll deliver top-notch services to a diverse community. With competitive salary and generous benefits, you'll play a pivotal role in enhancing customer experiences. This full-time, permanent position promises professional growth and the chance to make a lasting impact.

Benefits

26 days annual holiday increasing to 31 with service

Extra day off on your birthday

Flexible pension scheme with up to 10% contribution

Career development opportunities through annual appraisals

Exclusive discounts on groceries and everyday essentials

Up to 4 paid volunteering days annually

Qualifications

• Experience in customer service position is preferred.
• Passionate about working with BAME and marginalised communities.
• Skills and abilities suitable for front-line service.

Responsibilities

• Provide excellent front-line customer service.
• Engage with customers from diverse backgrounds.
• Ensure satisfaction and resolve issues at first contact.

Skills

Customer service

Ability to work with diverse communities

Problem-solving

Job description

We have a fantastic opportunity that has become available for a Customer Services Officer to join our Manningham Housing Association Customer Services Team. You will be working with customers from a culturally diverse and vibrant community. You will be eager to make a difference in the lives of our customers and their families by ensuring that our customers receive excellent front-line service.

The Role

Position: Customer Services Officer (Full-time)

Salary: £26,336.70 per annum

Location: 30 Manor Row, Bradford

Hours: 37 hours over 5 days (Monday to Friday – 9.00am to 5.00 pm)

Period of Contract: Permanent

The Person

We are looking for someone with the right mix of skills and abilities to work within customer services to provide excellent service for customers at the first point of contact.

If you are passionate about working with BAME and marginalised communities and have the relevant experience, we want to hear from you!

How to apply

For full details of the job and essential criteria for the roles, please look at theJob Description and Person Specification below link and complete the e-form with CV and your statement explaining why you applied for the job and listing your experiences relevant to the job description in no more thn 1000 words.

Please note that due to the high number of applications, this recruitment might close earlier as we are reviewing current candidates

Interviews: TBC W/C 30 th June

Why Manningham Housing?

Are you ready for a new challenge? Want to work for an organisation where you will feel valued and attract great terms and conditions? Want to make an enormous difference working in a diverse community?

Want to work in one of the UK’s most diverse cities in West Yorkshire with the youngest growing population?

Want to work for an organisation where over 90% of our customers are satisfied with our services and that has accreditations for its commitment to outstanding Customer Service and Equality Diversity & Inclusion?

• Working in a city-centre office close to two main train stations, theatres, restaurants, and shops
• 26 days annual holiday which increases to 31 days annual holiday based on length of service, plus bank holidays and 3 days over Christmas
• An extra day off on your birthday
• Flexible Social Housing Pension Scheme of up to 10% employer/employee contribution
• Working for a Disability Confident Committed Employer
• Career development opportunities through Annual Appraisals
• Exclusive discounts on everyday essentials such as groceries, pharmaceuticals, petrol, and clothing
• Buy and sell up to 3 days of annual leave
• Up to 4 paid volunteering days per annum to support local good causes