Technical Customer Service Advisor

Confidential; Twickenham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Confidential is seeking an experienced Service Advisor to be the face of our busy garage. You will manage customer bookings, greet customers, and liaise between customers and technicians to ensure smooth vehicle handovers.

The role requires strong knowledge of vehicle parts, an ability to upsell where it benefits the customer, and excellent communication to deliver outstanding service at every stage. You will work front-of-house, handle estimates, invoices, and payments in a fast-paced

Qualifications

• Experience as a Service Advisor within a garage.
• Strong knowledge of vehicle parts and automotive repairs.
• Confident in sourcing, ordering, and recommending parts.
• Excellent communication and customer service skills.
• Able to manage multiple tasks and prioritise workloads effectively.

Responsibilities

• Managing customer bookings and workshop scheduling.
• Welcoming customers and handling front-of-house enquiries.
• Liaising between customers and technicians throughout the repair process.
• Providing updates on vehicle progress and recommended work.
• Identifying and confidently upselling additional repairs, services, and parts where appropriate.
• Ordering and sourcing vehicle parts accurately and efficiently.
• Producing job cards and maintaining accurate workshop records.
• Preparing estimates and invoices.
• Processing payments and managing vehicle handovers.
• Delivering outstanding customer service at every stage of the customer journey.

Skills

Customer service

Front-of-house

Upselling

Communication

Workshop software

Tools

Workshop management systems

Job description

Location: Twickenham
Job Type: Full-Time
Salary: Negotiable depending on experience

About the Role

We are looking for an experienced and confident Service Advisor to become the face of our busy garage. This is a key front-of-house position where you will take ownership of the customer journey from initial booking through to vehicle handover, helping to deliver an exceptional customer experience while supporting the smooth running of the workshop.

This role is ideal for someone with previous experience in a garage environment, strong technical knowledge of vehicle parts, and the confidence to identify opportunities to upsell services and products that genuinely benefit customers.

Key Responsibilities

• Managing customer bookings and workshop scheduling.
• Welcoming customers and handling front-of-house enquiries.
• Liaising between customers and technicians throughout the repair process.
• Providing updates on vehicle progress and recommended work.
• Identifying and confidently upselling additional repairs, services, and parts where appropriate.
• Ordering and sourcing vehicle parts accurately and efficiently.
• Producing job cards and maintaining accurate workshop records.
• Preparing estimates and invoices.
• Processing payments and managing vehicle handovers.
• Delivering outstanding customer service at every stage of the customer journey.

About You

• Previous experience as a Service Advisor within a garage is essential.
• Strong technical knowledge of vehicle parts and automotive repairs.
• Confident in sourcing, ordering, and recommending parts.
• Excellent communication and customer service skills.
• Able to manage multiple tasks and prioritise workloads effectively.
• Commercially minded, with the ability to identify upselling opportunities.
• Comfortable working independently and taking responsibility for the front-of-house operation.
• Positive attitude and team-focused approach.
• Proficient with workshop management systems and basic computer applications.

What We're Looking For

The successful candidate will be someone who can confidently take charge of the front-of-house function.

We are looking for an organised, approachable, and proactive individual who can build strong customer relationships and become a valued member of a close-knit team.