Technical Customer Experience Specialist - Hybrid

Air Products; Worcester; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Air Products is seeking a Customer Experience Professional in Worcester. The role involves resolving technical issues for customers across multiple channels, with hands‑on diagnostics and effective solutions to ensure satisfaction. You will also help prevent recurring problems by collaborating with internal teams.

After comprehensive training, you’ll transition to a hybrid working model. The position offers varied shifts tailored to cover early, late, and weekend patterns, supporting a

Qualifications

• You’re a strong communicator with excellent listening skills.
• You focus on delivering positive customer outcomes.
• You enjoy working in a collaborative, team-based environment.
• You stay organised while juggling multiple tasks.

Responsibilities

• Handle inbound queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems for customers.
• Provide timely updates and resolutions to customers.
• Maintain accurate technical records and documentation.
• Liaise with internal teams to resolve complex issues.

Skills

Strong communication

Active listening

Customer focus

Team player

Organised

Job description

Air Products is seeking a Customer Experience Professional in Worcester. The role involves resolving technical issues for customers across multiple channels, with hands‑on diagnostics and effective solutions to ensure satisfaction. You will also help prevent recurring problems by collaborating with internal teams.

After comprehensive training, you’ll transition to a hybrid working model. The position offers varied shifts tailored to cover early, late, and weekend patterns, supporting a