Technical Customer Support Specialist (Hybrid, 24/7)

fasthosts; Gloucester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Unlimited commission

27 days annual leave

Private healthcare

Pension scheme

Cycle scheme

Free parking

Discounts at local restaurants

Social events

Job summary

Fasthosts in the UK is hiring a Customer/Technical Support Specialist to assist customers with account and product-related issues. You’ll respond across phone, email, chat, and social channels, uphold a strong customer-service vibe, and help customers choose suitable solutions.

Training will be provided through a three-month development program. We offer both office and hybrid work options, plus a comprehensive benefits package and a generous commission potential.

Qualifications

• Previous experience in a call centre or comparable customer service environment.

Responsibilities

• Help customers with account or technical issues across our product range.
• Proactively find the right solutions and keep customers informed.
• Upsell services where appropriate to support customer needs.

Skills

Call centre experience

Customer service

Upselling

Communication

Problem solving

AI familiarity

Job description

Fasthosts in the UK is hiring a Customer/Technical Support Specialist to assist customers with account and product-related issues. You’ll respond across phone, email, chat, and social channels, uphold a strong customer-service vibe, and help customers choose suitable solutions.

Training will be provided through a three-month development program. We offer both office and hybrid work options, plus a comprehensive benefits package and a generous commission potential.