Customer Experience Specialist — Hybrid

Healthxchange; Reading; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension

Annual performance bonus

23 days holiday + bank holidays

Staff discount

Staff social events

EAP access

Job summary

Healthxchange, Reading, is seeking a dynamic Customer Services professional to deliver exceptional support across phone, email, and live chat. You will own queries, coordinate with internal teams and ensure timely, accurate processing of orders in line with SOPs.

The role requires strong communication, organizational skills and a customer-first mindset, with the option of hybrid working in Reading and surrounding areas. Competitive salary and bonus potential are offered.

Qualifications

• Experience in a Customer Support or Contact Centre environment.
• Excellent understanding of what a great customer experience is.
• Excellent email writing skills.
• Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
• Self-motivated, with the ability to work under minimal supervision.

Responsibilities

• Deliver outstanding support across phone, email, and live chat.
• Take ownership of customer queries and provide full resolution.
• Ensure orders are processed promptly and accurately per SOPs.
• Liaise with external suppliers to resolve delivery issues.
• Respond to customer communications within department targets.
• Act as a brand ambassador with integrity and professionalism.
• Maintain accurate records in the CRM system.
• Support upsell or promotion of Healthxchange products.

Skills

Customer service

Phone & email handling

CRM systems

Work under pressure

Time management

Tools

Salesforce

Job description

Healthxchange, Reading, is seeking a dynamic Customer Services professional to deliver exceptional support across phone, email, and live chat. You will own queries, coordinate with internal teams and ensure timely, accurate processing of orders in line with SOPs.

The role requires strong communication, organizational skills and a customer-first mindset, with the option of hybrid working in Reading and surrounding areas. Competitive salary and bonus potential are offered.