Desktop Support Technician

Excis Compliance; Worcester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Supportive work environment

Opportunities for professional growth

Job summary

A global IT support leader is hiring a Desktop Support Technician in Worcester, UK. The role involves providing IT support for Windows and Apple devices while managing hardware and assets across multiple locations. The ideal candidate will have 2-3 years of IT support experience and excellent customer service skills. This is a full-time position offering a supportive work environment focused on growth and innovation.

Qualifications

• 2 to 3 years of IT support experience with IT troubleshooting.
• Experience supporting printers and AV systems.
• Excellent customer service and documentation skills.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Manage hardware refreshes and maintain asset management.
• Coordinate equipment shipments and ensure timely resolution of service requests.

Skills

IT troubleshooting via ticket system

Customer service

Communication

Organization

Multitasking

Documentation

Education

MCP and/or A+ certifications

Tools

Windows

Apple devices

AV systems

Printers

Job description

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Worcester, UK

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client: 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk‑up support and new hire onboarding.

What You Need:

• 2 to 3 years of IT support experience with IT troubleshooting via ticket system.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in ISTANBUL, Turkey and be at the forefront of IT support excellence!

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology, Consulting, and Engineering

Industries: Information Technology & Services, IT Services and IT Consulting, and IT System Training and Support