Technical Customer Engineer — Remote/Hybrid, Growth & Training

Cloudi-Fi; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work environment

Continuous training and learning

Job summary

Cloudi-Fi is looking for an experienced professional in customer engineering. The role involves owning customer support tickets, troubleshooting technical issues, and leading onboarding for enterprise clients.

The ideal candidate has a minimum of 3 years in a support role, strong foundational knowledge of networking, and is fluent in English. This position offers a flexible and collaborative work environment with opportunities for career growth.

Qualifications

• Minimum 3 years in a support role.
• Understanding of OSI, routing, DNS, NAT.
• Proficiency in ticketing systems and documentation.

Responsibilities

• Manage customer requests from triage to resolution.
• Troubleshoot technical issues across various environments.
• Lead technical onboarding for clients.

Skills

Customer support experience

CP/IP fundamentals

VPN troubleshooting

Root cause analysis

Ticketing systems

Fluent English

Job description

Cloudi-Fi is looking for an experienced professional in customer engineering. The role involves owning customer support tickets, troubleshooting technical issues, and leading onboarding for enterprise clients.

The ideal candidate has a minimum of 3 years in a support role, strong foundational knowledge of networking, and is fluent in English. This position offers a flexible and collaborative work environment with opportunities for career growth.