Hybrid Application Support Engineer - Networking Expert

Rise Technical; Linlithgow; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

32 Days Holiday

Bonus

Shares

Healthcare

Income Protection

Flexible Working Hours

Pension

Job summary

Rise Technical is seeking an Applications Engineer to provide technical support to customers worldwide. You will investigate networking and product-related issues, work with development teams to identify root causes, and help create documentation and training materials.

The role emphasizes analytical problem solving, customer-facing activities, and building deep product knowledge in a growing technology environment.

Qualifications

• Degree in Engineering, Computer Science, Physics or Networking.
• Strong networking knowledge and analytical mindset.
• Experience in technical support or applications engineering is advantageous.

Responsibilities

• Provide technical support to customers, partners and internal teams.
• Investigate complex networking and product-related issues.
• Collaborate with Product Development to identify root causes and resolutions.
• Create technical documentation, application notes and training materials.
• Deliver technical presentations and customer training when required.

Skills

Networking knowledge

Analytical and troubleshooting skills

Python scripting

IP networking

Technical support experience

Education

Engineering/CS/Physics/Networking degree

Tools

None

Job description

Rise Technical is seeking an Applications Engineer to provide technical support to customers worldwide. You will investigate networking and product-related issues, work with development teams to identify root causes, and help create documentation and training materials.

The role emphasizes analytical problem solving, customer-facing activities, and building deep product knowledge in a growing technology environment.