Solutions Engineer, Technical Customer Success
Starhold
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Benefits offered by this job
Job summary
Starhold is seeking a Technical Customer Engineer in the UK to join their Customer Engineering team. This role involves resolving complex network problems and building strong customer relationships. If you're passionate about technical operations and service adoption, this position is for you.
The ideal candidate has a minimum of 3 years in support roles, is fluent in English, and is adept with ticketing systems and technical onboarding. The position offers a dynamic hybrid work environment with growth opportunities.
Qualifications
- Minimum 3 years in a support role.
- Knowledge of OSI, routing, DNS, and NAT.
- Experience with VPN troubleshooting (IPSEC, GRE).
- Familiarity with root cause analysis methodology.
- Experience with ticketing systems and documentation (ITIL Standard).
- Capability in technical onboarding and customer training.
- Fluent or native English for client-facing interactions.
Responsibilities
- Own incoming customer requests end-to-end.
- Troubleshoot complex technical issues in various environments.
- Lead technical onboarding by configuring and deploying solutions.
- Build trusted relationships with enterprise clients.
- Deliver structured feedback directly influencing the roadmap.
Skills
Job description
Starhold is seeking a Technical Customer Engineer in the UK to join their Customer Engineering team. This role involves resolving complex network problems and building strong customer relationships. If you're passionate about technical operations and service adoption, this position is for you.
The ideal candidate has a minimum of 3 years in support roles, is fluent in English, and is adept with ticketing systems and technical onboarding. The position offers a dynamic hybrid work environment with growth opportunities.
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