Network Support Engineer: Advanced Troubleshooting & Growth

F5; Addlestone; On-site; GBP 50,000 - 70,000; Full time

Job summary

F5 is seeking a Technical Support Engineer to join our team, delivering Level 2 support for F5 hardware and software across diverse environments. You will communicate clearly with customers, document actions, and coordinate with engineering to resolve complex issues.

Ideal candidates will have enterprise support experience, TCP/IP and DNS/SSL knowledge, and strong English communication. This role involves ongoing learning and collaboration within a global team.

Qualifications

• Experience with enterprise-level customer support in production environments.
• Hands-on experience with LAN/WAN operations and virtualization.
• Fluent English communication of technical concepts.

Responsibilities

• Provide Level 2 technical support to resolve hardware and software issues related to F5 products.
• Maintain excellent customer communication including project status and resolution steps.
• Collaborate with tier-three engineering services to overcome technical challenges.
• Develop and update solution articles to share expertise internally and externally.
• Prioritize multiple cases based on customer and business needs.

Skills

Customer support

Networking basics

TCP/IP

DNS/HTTP/SSL

English fluency

Tools

VMware

OpenStack

Docker

Kubernetes

Wireshark

Job description

F5 is seeking a Technical Support Engineer to join our team, delivering Level 2 support for F5 hardware and software across diverse environments. You will communicate clearly with customers, document actions, and coordinate with engineering to resolve complex issues.

Ideal candidates will have enterprise support experience, TCP/IP and DNS/SSL knowledge, and strong English communication. This role involves ongoing learning and collaboration within a global team.