Technical Consultant: Support & Claims Excellence

Crawco; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

Crawco is seeking a skilled leader to guide Support Operations in technical referrals and subsidence mitigation. You will champion end-to-end claims performance, coach teams, and drive learning programmes while collaborating across internal functions to enhance service delivery.

The role emphasizes technical excellence, stakeholder collaboration, and continuous improvement to deliver superior customer outcomes in a dynamic insurance-related environment.

Qualifications

• Detailed knowledge of Building Construction.
• Detailed knowledge of Insurance Principles
• Demonstrates technical competence.
• Detailed understanding of Client requirements.
• Understanding of people management & training
• Understanding of fiscal claim metrics.
• Understanding of wide range of technical solutions.
• Excellent technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems.
• Strong mentoring and motivational skills; help create a high performing team culture.
• Well developed and effective written and verbal communication skills, to articulate complex issues.
• Strong organisation and time management skills; to deliver on a variety of actions within expectations and tight timescales.
• Good dispute resolution handling skills to manage disputes effectively and proactively.
• Strong financial literacy skills to analyse and interpret numerical data.
• Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
• Understands that better decisions come from empowering employees to have freedom in the design of work.
• Demonstrates a facilitative management style to actively involve the team in designing work against customer demand.
• Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels.
• Builds and maintains positive working relationships with colleagues across the business.
• Demonstrates an action orientated approach to understand and fix problems within the work.
• Is open and adaptive to continual change and facilitates change within the team.
• Chartered Building Professional – MRICS/MCIOB/CEng or equivalent essential.
• Experience of team management
• Extensive experience on mitigation and recovery aspects.

Responsibilities

• Provide guidance and support to Support Operations, enabling them to maximise their potential in meeting demands in relation to claim progression and mitigation aspects.
• Deliver excellence against the key measures of reduced duration, cost control and customer satisfaction.
• Act as a subsidence champion and technical referral point across the support operation; coach, inspire and develop technical excellence.
• Assist Team Managers in identifying opportunities for improvement to ensure highest levels of service delivery and customer satisfaction.
• Spend the majority of time with the Subsidence Advisers; take referrals, troubleshoot and take proactive action to fix the system; remove blockages and waste.
• Keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues.
• Work collaboratively with the Subsidence Operations, Supply Chain, and other internal teams; identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction.
• Assist Managers to identify and monitor employee development needs and ensure the delivery of appropriate learning programmes; build business, interpersonal and technical competence.
• Develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.

Skills

Team leadership

Mentoring

Problem solving

Communication

Time management

Financial literacy

ICT literacy

Education

Chartered Building Professional

Job description

Crawco is seeking a skilled leader to guide Support Operations in technical referrals and subsidence mitigation. You will champion end-to-end claims performance, coach teams, and drive learning programmes while collaborating across internal functions to enhance service delivery.

The role emphasizes technical excellence, stakeholder collaboration, and continuous improvement to deliver superior customer outcomes in a dynamic insurance-related environment.