Technical Consultant: Support Ops & Claims Solutions

Crawford; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Crawford is seeking an experienced manager to lead subsidence and technical referral efforts within Support Operations in the UK. The role focuses on developing technical excellence, improving the end-to-end claims process, and driving cost control while maintaining high customer satisfaction.

The ideal candidate demonstrates Chartered Building credentials (MRICS/MCIOB/CEng or equivalent), strong leadership, and a proven ability to coach and mentor teams.

Qualifications

• Detailed knowledge of Building Construction.

Responsibilities

• To provide guidance and support to Support Operations, enabling them to maximise their potential in meeting a variety of demands in connect to claim progression and mitigation aspects.
• To deliver excellence against the key measures of reduced duration, cost control and customer satisfaction.
• To act as a subsidence champion and technical referral point across the support operation.
• To coach, inspire and develop technical excellence.
• To assist Team Managers in identifying opportunity for improvement to ensure highest levels of service delivery resulting in excellent customer satisfaction.
• To actively spend the majority of their time ‘in the work’ with the Subsidence Advisers; to effectively take referrals, troubleshoot and take proactive action to ‘fix’ the system; remove blockages and waste.
• To keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues.
• To work collaboratively with the Subsidence Operations, Supply Chain, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction.
• To assist Managers to identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence.
• To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.

Skills

Building Construction

Insurance Principles

Technical competence

People management

Training

Financial literacy

Problem solving

Communication skills

Mentoring

Team collaboration

Education

MRICS

MCIOB

CEng

Chartered Building Professional – equivalent

Tools

ICT platforms

Office software

Job description

Crawford is seeking an experienced manager to lead subsidence and technical referral efforts within Support Operations in the UK. The role focuses on developing technical excellence, improving the end-to-end claims process, and driving cost control while maintaining high customer satisfaction.

The ideal candidate demonstrates Chartered Building credentials (MRICS/MCIOB/CEng or equivalent), strong leadership, and a proven ability to coach and mentor teams.