Technical and Complex Claims Leader

Catalyst Services UK; Oldham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company pension

Performance-based bonus scheme

Employee wellness

On-site parking

Social events

Job summary

Catalyst Services UK is seeking a highly skilled technical and complex claims leader to manage the daily operations of insurance claims in Oldham. Key responsibilities include overseeing claims, guiding the operational team, and ensuring compliance with industry standards.

The ideal candidate should have a minimum of 3 years’ experience in handling technical claims with a proven track record of managing claims values up to £100,000. This role offers opportunities for professional development, an annual salary review, and a performance-based bonus scheme.

Qualifications

• Minimum 3 years’ experience in similar role.
• Experience handling claims with values up to £100,000.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Manage technical and complex claims from notification to settlement.
• Provide guidance on coverage interpretation and claims resolution.
• Prepare reports for insurers regarding policy liability.

Skills

Technical claims management

Problem-solving

Excellent communication

Analytical skills

Education

Cert CII qualification

Tools

Microsoft Office

Job description

Overview

We are seeking a highly skilled and proactive technical and complex claims leader to oversee the daily management of technical and complex insurance claims. This role is critical to ensure service excellence, client retention, and strong stakeholder relationships across all Catalyst products, including water mains, subsidence, water treatment plants, and general building works.

You will provide expert guidance to the operational claims team, ensuring decisions are made accurately and in line with industry best practices and legislative requirements. You will also drive continuous improvement through audits, training and quality control.

Job Types

• Full-time
• Permanent

Key Responsibilities

• Manage technical and complex claims across all products, from notification to settlement, demonstrating a proactive and solution-focused approach.
• Act as the subject matter expert, supporting the client operations manager with technical advice and oversight of complex claims.
• Provide guidance on coverage interpretation, liability assessment and claims resolution strategies.
• Provide training and mentorship to the operational claims team on technical and complex matters.
• Review and interpret site-specific data, images and reports to assess policy liability and approve or amend scopes of work.
• Collaborate with contractors to resolve practical claims-related issues across products.
• Ensure all decisions meet legislative requirements and industry best practices.
• Prepare clear, accurate reports for submission to insurers regarding policy liability.
• Assist contractors with claim-related information to ensure compliance with company standards.
• Liaise with approved contractors and clients to ensure KPIs are met.
• Continuously seek improvements in processes and procedures.
• Respond to ad-hoc requests from the catalyst management team within agreed timescales.
• Maintain up-to-date knowledge of relevant legislation and industry guidelines (e.g., WRc, S24/S59 notices, HSE).
• Produce management reports and MI as required.
• Client audits and outcomes.
• Contribute positively to the team and undertake additional duties as reasonably required.

Experience, Knowledge and Skill

• Minimum 3 years’ experience in a similar role.
• Proven experience handling technical and complex claims, with values up to £100,000.
• Cert CII qualification (preferable or equivalent).
• Strong knowledge of legislation, insurance protocols, and best practices related to drainage claims.
• Excellent verbal and written communication skills, with the ability to engage at all levels.
• Highly organised, detail-oriented, and capable of working independently.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Numerate and methodical with strong analytical skills.
• Self-motivated with a positive, can-do attitude.
• Opportunity to progress and develop your skills.
• Annual salary review.
• Performance based bonus scheme.
• Smart casual dress code.
• Social events.
• Company pension.
• On-site parking.
• Employee wellness.