Technical Client Support Executive for Complex Software

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Slough; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Salary £37k-£45k + bonus

26 Days Holiday + BH

Free lunch on site

Free parking onsite

Dog friendly environment

Job summary

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is recruiting a Technical Client Support Executive in a growing SaaS company. You’ll learn the platform and design smarter client engagement and training models, working closely with colleagues to log and resolve client queries in a bespoke system.

The role offers potential growth into customer success, onboarding or training, with some US hour coverage and a dynamic, dog-friendly on-site environment in the UK.

Qualifications

• Prior experience in a B2B client support role within a complex software solution.
• A switched‑on problem solver able to work with varied issues across a complex and diverse solution.
• Strong interpersonal skills – you will work close with other internal stakeholders, as well as the clients.
• Strong attention to detail and able to manage multiple projects at any given time.
• AI Savvy, competent and curious when it comes to AI usage, and how it can benefit even the simplest of processes.
• Curious to learn, tenacious to push themselves, but aware enough to know when something needs escalating.
• Strong client facing skills, able to hold an audience and present information clearly and authoritatively.
• Happy picking up US hours coverage as required (a few times a month).
• Degree educated is desirable.

Responsibilities

• Learn the platform as a Client Support Executive and then use knowledge to shape a smarter client engagement and training model.
• Collaborate with the wider team to log, investigate and resolve client queries, issues and difficulties promptly.
• Think outside the box to determine the best approach to each situation in a bespoke software environment.
• There is scope to transition into client-centric roles such as customer success, onboarding or training.
• You may take on additional tasks to support career growth within the business.

Skills

B2B support

Complex software

Interpersonal skills

Attention to detail

AI savvy

Curious learner

Client facing

US hours

Education

Degree educated

Job description

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is recruiting a Technical Client Support Executive in a growing SaaS company. You’ll learn the platform and design smarter client engagement and training models, working closely with colleagues to log and resolve client queries in a bespoke system.

The role offers potential growth into customer success, onboarding or training, with some US hour coverage and a dynamic, dog-friendly on-site environment in the UK.