Customer Support Executive

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Greater London; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

Hybrid working model

Opportunity for permanent position

Joining a profitable SaaS scale-up

Job summary

A leading recruitment firm is seeking a Customer Support Executive in Greater London. This hybrid role requires strong customer service skills and attention to detail. You will manage customer queries via email and chat, troubleshoot issues, and assist customers with the LMS platform. The position offers a starting salary of £30,000 and a potential path to permanent employment.

Qualifications

• High attention to detail in customer service.
• Ability to manage customer queries through email and live chat.
• Genuine desire to help customers navigate technologies.

Responsibilities

• Manage customer queries through email and live chat.
• Troubleshoot issues and escalate when needed.
• Help customers navigate the LMS platform.

Skills

Proven customer service skills

Experience handling email and chat support

Background in SaaS or tech-led businesses

Customer-first mindset

Job description

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is hiring a Customer Support Executive. This is a hybrid role (1 day a week in the London office) with a starting salary of £30,000 and strong potential to go permanent, working with a profitable, PE-backed SaaS scale-up in the LMS space.

What you’ll be doing:

• Managing customer queries through email and live chat.
• Troubleshooting issues and escalating when needed.
• Helping customers navigate the LMS platform and access resources.
• Ensuring every interaction is fast, accurate, and supportive.

What you’ll bring:

• Proven customer service skills with high attention to detail.
• Experience handling email and chat support.
• Ideally some background in SaaS or tech-led businesses.
• A genuine customer-first mindset.

What you get:

• Hybrid working: 1 day a week in the London office.
• 4-month FTC with real potential to convert to permanent.
• An opportunity to join a profitable, PE-backed SaaS scale-up in a secure industry.

Location

• Greater London, United Kingdom

Seniority level

• Associate

Employment type

• Temporary

Job function

• Customer Service

Industries

• Software Development and Technical and Vocational Training