Customer Success Tech Lead - Software Support (Hybrid)

Wagstaff Recruitment; Portishead; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Private Healthcare

Incentive

Flexible benefits

Job summary

Wagstaff Recruitment is working with a Bristol-based B2B technology business to hire a Software Support Manager. The role focuses on customer success, bridging between customers and engineering teams, and driving swift fault resolution.

You will train clients and occasionally travel to customer sites, including occasional travel abroad when needed. Key skills include B2B support experience, problem solving, and hands-on C#.

Qualifications

• Experience with problem solving and ticket resolution in a software or IT environment.
• Ability to learn new technologies and apply them in customer-facing roles.
• Hands-on experience with C# in a software/support context.
• Excellent stakeholder communication and proactive customer success mindset.

Responsibilities

• Drive customer success and act as a conduit for problem resolution for customers.
• Train customers on software usage and fault resolution, translating tech info for non-technical stakeholders.
• Coordinate between software engineers, customers and field engineers to ensure swift issue resolution.
• Engage with customers and travel to sites when remote fixes are not possible.
• Assist in onboarding and upskilling customers and colleagues as needed.

Skills

Customer support (B2B)

Problem solving

Learning new technologies

Escalation handling

C# hands-on

Stakeholder communication

Training and education

Job description

Wagstaff Recruitment is working with a Bristol-based B2B technology business to hire a Software Support Manager. The role focuses on customer success, bridging between customers and engineering teams, and driving swift fault resolution.

You will train clients and occasionally travel to customer sites, including occasional travel abroad when needed. Key skills include B2B support experience, problem solving, and hands-on C#.