Technical Support Specialist

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Reading; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Salary £37k-£45k

26 Days Holiday + BH

Free lunch

Free parking onsite

Dog friendly environment

Job summary

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses in Reading seeks a Technical Client Support Executive to learn the platform and shape a smarter client engagement and training model.

You will join a growing customer-facing team, log and resolve client queries across a bespoke, highly configurable solution, and explore opportunities to move into customer success, onboarding or training as you grow.

Qualifications

• Experience in a B2B software environment is required.
• Able to handle varied issues in a complex solution.
• Strong communication and stakeholder management.
• Able to work US hours occasionally.

Responsibilities

• Log, investigate and resolve client queries promptly.
• Collaborate with internal teams to address issues.
• Help design onboarding and training materials.
• Support the transition into customer success roles.

Skills

B2B client support

Problem solving

Interpersonal skills

Attention to detail

AI literacy

Learning mindset

Client facing

Education

Degree preferred

Job description

Company Insight:

• Privately owned business wide solution platform, supporting sales, marketing, finance and more.
• Well backed, with serious investment to drive further global success.
• Globally established, operating with businesses in over 25 countries.

The Role:

A truly exciting opportunity where you’ll learn the platform as a Client Support Executive before taking this knowledge and using it to create a smarter client engagement and training model!

Join the growing customer facing team as a Technical Client Support Executive, you will work closely with the wider team to ensure client queries, issues and difficulties are logged, investigated and resolved promptly.

The solution is completely bespoke and fully customisable so issues will rarely be the same and so you will be required to think outside the box as to how best approach, manage and fulfil each situation.

With such regular client engagement there is a real opportunity to grow within the business into more direct client centric roles such as customer success, onboarding or training. In fact, this role will likely see you pick up some additional tasks to enable that transition! (If you want)

The ideal Candidate:

• Prior experience in a B2B client support role within a complex software solution
• A switched‑on problem solver that is able to work with varied issues across a complex and diverse solution.
• Strong interpersonal skills – you will work close with other internal stakeholders, as well as the clients.
• Strong attention to detail and able to manage multiple projects at any given time.
• AI Savvy, competent and curious when it comes to AI usage, and how it can benefit even the simplest of processes.
• Curious to learn, tenacious to push themselves, but aware enough to know when something needs escalating.
• Strong client facing skills, able to hold an audience and present information clearly and authoritatively.
• Happy picking up US hours coverage as required (a few times a month).
• Degree educated is desirable.

The Benefits:

• Salary ranging from £37k - £45k plus company bonus.
• 26 Days Holiday + BH
• Free lunch offered in the week.
• Free parking onsite
• A dog friendly environment.