Customer Success Manager - B2B SaaS

Altech Group Ltd; Manchester; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Benefits package

Job summary

Altech Group Ltd is seeking its first Customer Success Manager in Manchester to own a growing portfolio of customers and drive value from the platform. You'll collaborate with Product, Delivery and Solution Engineering teams, guiding onboarding, adoption and ongoing usage while building trusted relationships with both technical and non-technical stakeholders.

Hybrid role with three days a week in the Manchester office, offering a competitive salary up to £50,000 plus a strong benefits package

Qualifications

• Experience managing customer relationships within a SaaS environment.
• Experience with onboarding and implementation projects.
• Proactive, commercially aware and focused on delivering customer outcomes.

Responsibilities

• Own a growing portfolio of customers and ensure maximum value from the platform.
• Drive adoption, retention and growth across accounts.
• Collaborate with Product, Delivery and Solution Engineering teams.

Skills

Customer relationships

SaaS experience

Onboarding & implementation

Cross-functional collaboration

Stakeholder management

Tools

APIs

Integrations

Software implementation

CRM systems

Job description

My client is Manchester’s biggest tech success story. They’re moving into the next phase of their growth journey and are looking to make their first Customer Success hire. This is a unique opportunity for someone who wants to join a high-growth technology business and play a key role in building and shaping the Customer Success function from the ground up.

Working closely with Product, Delivery and Solution Engineering teams, you will take ownership of a growing portfolio of customers, ensuring they achieve maximum value from the platform whilst driving adoption, retention and growth. You’ll act as a trusted advisor to clients, building strong relationships and helping them successfully navigate onboarding, implementation and ongoing platform usage.

The successful individual will have experience managing customer relationships within a SaaS environment and be comfortable engaging with both technical and non-technical stakeholders. Exposure to integrations, APIs or software implementation projects would be highly advantageous. You'll be proactive, commercially aware and passionate about delivering exceptional customer outcomes.

As the company’s first Customer Success Manager, you’ll have the opportunity to influence processes, customer journeys and best practices, helping to build a function that can scale with the wider business. Experience working with mid-market or enterprise clients would be of particular interest. The role is hybrid, with 3 days per week required in their amazing Manchester office.

The role is paying up to £50,000 plus some amazing benefits and broader earning potential.

Altech Group are operating as a recruitment agency on this role.