Customer Success Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Milton Keynes; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 Days holiday, plus bank holidays, wellbeing & charity days

Enhanced Pension, Mat/Pat and Sick pay

Job summary

A global tech platform in Milton Keynes is seeking a Mid-Senior Customer Success Manager to oversee EMEA accounts. The ideal candidate will have 2+ years in Customer Success within a SaaS business, experience engaging with universities, and a full UK driving license. This full-time position offers a salary up to £40k plus bonus, 25 days of holiday, and enhanced pension benefits.

Qualifications

• 2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business.
• Experience with Education sector decision makers, specifically universities is hugely desirable.
• MUST have a full UK driving licence.

Responsibilities

• Ownership of 40-50 EMEA accounts, driving best practice and client satisfaction.
• Collaborate across Professional Services, Customer Support and Sales.
• Thrive in a high-trust, goal-driven atmosphere.

Skills

Customer Success

Client Relationship Management

Account Management

SaaS experience

Self-motivated

Job description

Overview

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range. This range is provided by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Company

• Privately owned global tech platform powering transformational solutions for the education and events sector.
• Incredible growth journey backed by an international software leader, poised to further expand over the next decade.
• Trusted by the vast majority of universities and leading venues worldwide.

The Opportunity

• Step into a pivotal role in a business that truly dominates its space!
• Over 80% of their target market already rely on their range of solutions!

You’ll have ownership of 40-50 EMEA accounts, driving best practice, client satisfaction and strategic customer success!

From in-person meetings to virtual strategy sessions, you’ll be the engine driving customer product success, retention, and growth. Collaborate with smart, supportive teams across Professional Services, Customer Support and Sales! Each week offers something new!

You’ll thrive in a high-trust, goal-driven atmosphere where you are empowered to make a real impact and accelerate your career.

The Ideal Candidate

• 2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business.
• Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.
• Experience with Education sector decision makers, specifically universities is hugely desirable.
• Self-motivated and able to work autonomously.
• A team player! Support the team, learn from the team!
• MUST have a full UK driving licence.

The Package

• A base salary up to £40k plus bonus.
• 25 Days holiday, plus bank holidays, wellbeing & charity days
• Enhanced Pension, Mat/Pat and Sick pay.

And more!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Customer Service
• Industries: Software Development, Technology, Information and Media, and Higher Education

Milton Keynes, England, United Kingdom

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