Technical Claims Team Lead | Remote & Equity

Fortis Recruitment; United Kingdom; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private health insurance

Company pension

Equity options

Bonus and equity

Job summary

Fortis Recruitment seeks a Technical Claims Team Lead for a fast-scaling insurance claims business in the UK. You will own and grow a team of specialist claims handlers, set KPIs, coach, and manage performance as the function scales.

The role requires proven leadership in insurance claims, strong QA and complaints handling, and comfort with data-driven decision making. The offer includes remote flexibility, equity options, pension, private health insurance and a salary of £60-70k, DOE.

Qualifications

• Proven claims leadership experience in insurance.
• Strong QA and complaints handling knowledge.
• Breadth across product lines is valued.
• Experience with high-volume, fast-turnaround claims.

Responsibilities

• Lead and grow a team of claims handlers, owning performance and coaching as the team scales.
• Set KPIs and drive output, maintaining quality.
• Manage workload allocation and capacity planning for productivity and quality.
• Run quality checks and raise standards through coaching.

Skills

Leadership experience

Coaching

Data-driven decisions

Capacity planning

Quality assurance

Job description

Fortis Recruitment seeks a Technical Claims Team Lead for a fast-scaling insurance claims business in the UK. You will own and grow a team of specialist claims handlers, set KPIs, coach, and manage performance as the function scales.

The role requires proven leadership in insurance claims, strong QA and complaints handling, and comfort with data-driven decision making. The offer includes remote flexibility, equity options, pension, private health insurance and a salary of £60-70k, DOE.