Team Leader - Technical Claims

Visa Hunt; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

Visa Hunt is seeking a Technical Claims Team Lead to guide a remote team of Technical Claims Handlers across complaints, fraud, QA, recoveries and payment controls.

You will line-manage and coach for quality and productivity, use data to drive decisions, and ensure top performance against KPIs in a fast-growing environment.

This role suits a highly organized leader who thrives in startup settings and can inspire cross-functional collaboration.

Qualifications

• Minimum 5 years in an Insurance Claims Leadership role with 8+ direct reports.
• At least 5 years of experience in Complaints, Fraud or Quality Assurance.
• Experience leading in a startup/high-growth company.
• Deep expertise in claims handling and insurance best practices; able to use data to drive decisions.
• Experience coaching colleagues to improve quality and productivity.
• Ability to inspire top performance and maintain strong organizational skills.
• Team player who supports colleagues to achieve the right results.

Responsibilities

• Line management of a team of Technical Claims Handlers, including HR and Performance management
• Drive top performance and KPI achievement in the team
• Claims workflow allocation and capacity planning to achieve high productivity and quality results
• Quality Assurance checks and coaching to improve quality of technical claims team output
• Maintain detailed oversight of the technical claims portfolio, including escalation of risks

Skills

Insurance Claims Leadership

Complaints

Fraud

Quality Assurance

Startup Leadership

Data Analytics

Coaching

Inspiring Leadership

Prioritization

Team Player

Job description

Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote

What we are looking for

We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.

Responsibilities

• Line management of a team of Technical Claims Handler, including all HR and Performance management
• Drive top performance and KPI achievement in your team
• Claims workflow allocation and capacity planning to achieve high productivity and quality results
• Quality Assurance checks and coaching to improve quality of technical claims team output
• Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks

Skills and Experience required

• A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
• A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance
• Previous experience leading in a start-up high-growth company
• Deep expertise claims handling and insurance best practicesAbility to use data to drive understanding and decision making
• Experience coaching colleagues to achieve improved quality and productivity
• Ability to inspire and achieve top performance from your team
• Highly organised and able to self-prioritise workload for the benefit of business and customer
• A team player, always willing to support colleagues to achieve the right results