Claims Team Leader

Focus Resourcing; Langstone; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare and wellbeing support

Up to 28 days' holiday + bank holidays

Birthday day off

Company pension

Perkbox and EAP

On-site personal trainer

Modern offices

Job summary

Focus Resourcing is recruiting on behalf of a client for an experienced Claims Team Leader to join a growing team in the UK. The role blends hands-on claims handling with coaching and day-to-day team support.

You will spend about 50% of the time handling claims directly and the rest providing guidance, coaching and operational support to the team.

Qualifications

• Previous experience in insurance claims or a customer-focused environment.
• Experience supporting, mentoring or coaching colleagues.
• Excellent communication and organisational skills.
• Strong attention to detail and decision-making ability.
• A customer-focused approach and positive attitude.
• An understanding of compliance and working within a regulated environment.

Responsibilities

• Handling customer claims accurately and efficiently.
• Supporting and mentoring members of the claims team.
• Acting as an escalation point for complex claims and customer queries.
• Ensuring claims meet agreed SLAs and regulatory requirements.
• Supporting quality, compliance and operational standards.
• Assisting the Claims Manager with the day-to-day running of the department.
• Handling customer complaints professionally.
• Maintaining accurate records and system updates.

Skills

Insurance claims

Mentoring

Communication

Organisation

Regulatory compliance

Job description

We are delighted to be supporting our client with the recruitment of an experienced Claims Team Leader to join their growing team.

This is a fantastic opportunity for a confident claims professional who enjoys being hands-on while supporting and developing others.

You’ll spend around 50% of your time handling claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support.

You’ll be responsible for:

• Handling customer claims accurately and efficiently.
• Supporting and mentoring members of the claims team.
• Acting as an escalation point for complex claims and customer queries.
• Ensuring claims meet agreed SLAs and regulatory requirements.
• Supporting quality, compliance and operational standards.
• Assisting the Claims Manager with the day-to-day running of the department.
• Handling customer complaints professionally.
• Maintaining accurate records and system updates.

We’re looking for someone with:

• Previous experience in insurance claims or a customer-focused environment.
• Experience supporting, mentoring or coaching colleagues.
• Excellent communication and organisational skills.
• Strong attention to detail and decision‑making ability.
• A customer‑focused approach and positive attitude.
• An understanding of compliance and working within a regulated environment.

What’s on Offer?

Our client offers a supportive, forward‑thinking environment with excellent opportunities for development, alongside:

• Starting salary of 31k
• Career development and training
• Healthcare and wellbeing support
• Up to 28 days' holiday + bank holidays
• Birthday day off
• Company pension
• Perkbox and EAP
• On‑site personal trainer
• Modern offices