Technical Claims Lead

Fortis Recruitment; United Kingdom; Remote; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Private health insurance

Job summary

Fortis Recruitment is seeking a Technical Claims Team Lead to head a fast-growing team of specialist claims handlers. The role offers remote work within the UK, with equity-like benefits and a high-visibility position in a scaling business.

You will coach and develop the team, own performance metrics, and ensure quality across a broad claims portfolio including complaints, QA, fraud, recoveries and payment controls. An insurance background with multi-line experience is valued.

Qualifications

• Proven claims leadership experience within insurance.
• Strong coaching and people management skills.
• Experience setting and tracking KPIs across a team.

Responsibilities

• Lead and grow a team of claims handlers, owning performance and coaching.
• Set standards on KPIs and output, drive continuous improvement.
• Manage workload allocation and capacity planning for productivity and quality.
• Run quality checks across claims files and raise standards.
• Oversee wider claims portfolio including complaints, QA, fraud, recoveries and payment controls.

Skills

Leadership

Coaching

People management

Data-driven

KPI management

Job description

Technical Claims Team Lead

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Type: Full-Time

Location: Remote (UK-based)

Salary: Circa £60-70k, negotiable for an exceptional candidate

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The Company

A fast-scaling insurance claims business is looking for a Technical Claims Team Lead to take ownership of a growing team of specialist claims handlers. The business is expanding at real pace, with growth measured in multiples rather than percentages, and this role carries a level of ownership and visibility you won't find in a large, established insurer. Every employee holds equity, and the culture is genuinely open, with leadership drawn from senior insurance backgrounds at some of the fastest-growing names in fintech.

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The Job

• Lead and grow a team of claims handlers, taking full ownership of performance, coaching and people management as the team scales
• Set the standard on KPIs and output, keeping the team performing and improving
• Manage workload allocation and capacity planning to balance productivity with quality
• Run quality checks across claims files and coach the team to continuously raise standards
• Keep close oversight of the wider claims portfolio spanning areas such as complaints, quality assurance, fraud, recoveries and payment controls, flagging risk early

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The Person

• Proven claims leadership experience within insurance, with a track record of managing and developing a team
• Strong grounding in complaints handling and quality assurance is essential; experience in fraud, recoveries or payment controls is a bonus
• Breadth across product lines (for example motor, property and travel) is highly valued; a career built entirely on one product line is unlikely to be the right fit
• A background handling high-volume, fast-turnaround claims rather than large or complex loss claims
• TPA experience, or comfort working across multiple accounts and product lines at once, is a strong plus
• Comfortable operating in a fast-moving, scaling business, and happy to learn a new claims platform quickly
• Confident using data to guide decisions and spot trends
• A natural coach, able to lift others' performance and output
• We're equally open to candidates operating above a typical Team Lead level today, if you're looking for room to grow into a bigger scope

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The Offer

• Full-time Permanent Job with remote flexibility (must be based within the UK for employment tax reasons) - you must have full UK employment rights - visa sponsorship is not available.
• Salary £60k - £70k DOE, flexible on this for exceptional talent.
• Generous annual leave entitlement.
• Company Pension.
• Private health insurance
• Bonus and equity options.
• Excellent career growth potential.

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