Claims Handler

Massenhove Recruitment Limited; Colchester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Colchester-based organisation is seeking Technical Claims Handler to join a growing motor claims team on a hybrid basis. You will manage a portfolio of motor claims, including third-party property damage, credit hire and total loss cases, providing accurate, timely decisions and maintaining client relationships.

Ideal candidates will have proven motor claims experience, strong analytical and communication skills, and a proactive, customer-first attitude.

Qualifications

• Previous experience in motor claims handling is essential.
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

Responsibilities

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

Skills

Motor claims experience

Analytical skills

Communication skills

Attention to detail

Tools

Claims management software

Job description

Technical Claims Handler x 3

Colchester - Hybrid

The Opportunity

We are looking for skilled and detail-oriented Technical Claims Handlers to join our clients growing Motor claims team. You will play a key role in supporting them through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

Key Responsibilities

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

What we are looking for

• Previous experience in motor claims handling is essential
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

*** Competetive Salary & Package - Varying levels of experience will be considered ***

Diversity & Inclusion

Our client is committed to creating an inclusive workplace where everyone has the opportunity to succeed. Recruitment, assessment and selection decisions are based solely on skills, experience and merit.

Applications are welcomed from candidates of all backgrounds regardless of age, disability, race, religion or belief, gender, gender identity, sexual orientation, marital status or family circumstances.

A copy of the Diversity & Inclusion Policy is available upon request