Technical Business Support Officer

Bimplus; Oxford; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

36 days holiday

Pension scheme

Childcare assistance

Retail discounts

Gym membership

Travel loans

Cycle to work

Job summary

Bimplus in Oxford seeks a Technical Business Support Officer to provide essential operational, technical and basic financial support to property maintenance teams. You will manage data, coordinate with contractors, and ensure compliance with health and safety regulations while leveraging property management software to improve service delivery.

The role offers opportunities for CPD, training and professional development, with a focus on process improvement and AI-driven automation to optimise

Qualifications

• Advanced knowledge of property management software and Excel.
• Understanding of property maintenance trades and building safety laws.
• Ability to analyse dashboards and identify bottlenecks.
• Strong communication with non-technical stakeholders.
• NVQ or City & Guilds in building maintenance is desirable.

Responsibilities

• Coordinate with contractors to manage work orders and CVRs.
• Administer property management systems to track maintenance.
• Monitor statutory testing including Fire Safety, Gas, and Electrical.
• Process maintenance SOR claims and invoices.
• Generate reports on maintenance trends and contractor performance.
• Act as liaison for clients, architects, and contractors.
• Identify opportunities to automate workflows with AI or predictive tools.

Skills

Property management software

Microsoft Excel

Data analysis

Communication skills

Stakeholder liaison

Education

NVQ or City & Guilds in building maintenance

Business administration degree (desirable)

Job description

Technical Business Support Officer – Oxford – Client Side – Basic Salary up to £41,939k – 36 days holiday (28 + 8 bank holidays) – Secure and flexible pension scheme – Extensive family-friendly packages and childcare assistance – Retail discounts – Heavily discounted gym membership – Permanent Position – Job Security with potential for Career Progression – CPD, Training and Professional Memberships can be offered for personal development.

Rare opportunity for a Technical Business Support Officer to join an organisation who genuinely care about it's people in Oxford.

The position of Technical Business Support Officer in Oxford will provide essential operational, technical and basic financial assistance to property maintenance teams. You will manage technical and financial data, coordinate with contractors, and ensure that all maintenance activities align with health and safety regulations while leveraging property management software to improve service delivery.

Additional duties include:

• Systems Management: Administer property management systems to track reactive and planned maintenance where required.
• Document Control & Information Management: Managing the input and progression of digital project information, including technical drawings, RAMS (Risk Assessments and Method Statements), and contracts.
• Compliance Oversight: Monitor and record statutory testing, including Fire Safety, Gas and Electrical (EICR) certifications where required.
• Contractor Coordination: Managing work orders, variations CVR’s.
• Financial Administration: Evaluate and process maintenance SOR claims and invoices, monitor repair costs and handle cost allocations and invoicing.
• Data Analysis & Reporting: Generate reports on maintenance trends and contractor performance to support management decisions.
• Client & Stakeholder Liaison: Acting as a point of contact for clients, architects, and contractors to resolve technical queries
• Process Improvement: Identify opportunities to automate maintenance workflows using AI-driven tools or predictive solutions.

To apply for the role of Technical Business Support Officer in Oxford you should have some of the following skills and experience:

* Technical Proficiency: Advanced knowledge of property management software and Microsoft Office Suite (Excel for data analysis).

* Industry Knowledge: Solid understanding of property maintenance trades (plumbing, electrical, HVAC) and building safety legislation (e.g., CDM 2015).

* Analytical Ability: A Systems thinking approach is required along with strong skills in interpreting technical dashboards and identifying operational bottlenecks.

* Communication: Ability to translate complex technical issues for non-technical stakeholders, customers and tenants.

* Certifications: NVQ or City & Guilds in building maintenance, or a relevant business administration degree, is highly desirable.

Benefits for the position of Technical Business Support Officer in Oxford include:

Promoting a Work / Life Balance

40 hour week

36 days holiday (28 days + 8 bank holidays)

Extensive family-friendly packages and childcare assistance

A secure and flexible pension scheme to help ensure you have a decent pension to look forward to in retirement

Personal and professional counselling (available 24 hours a day)

Heavily discounted gym memberships

Travel loans and travel discount schemes

Cycle to work scheme