Technical Advisor, Mobile Cranes - Biggleswade

Liebherr Great Britain; Biggleswade; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Industry-leading manufacturer

Secure and progressive work env.

Competitive salary and benefits

Training and personal development

Job summary

Liebherr-Great Britain Ltd. is seeking a Technical Advisor/ Product Support Engineer for its Mobile & Crawler Crane team in Biggleswade.

The role focuses on delivering expert technical support to customers and service engineers, ensuring issue resolution and ongoing customer satisfaction. You will collaborate across departments, manage assigned jobs and warranty work, and may travel to meetings and exhibitions off-site as needed.

Qualifications

• Satisfactory completion of a recognised apprenticeship/qualification in a related industry.
• Product, industry or relevant experience.
• Team player.
• Good confident communicator at all levels.
• Flexible approach to work.

Responsibilities

• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers.
• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers.
• Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required.
• Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards.
• Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories.
• Manage specific jobs and projects as appropriate and take responsibility for their completion.
• Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties.
• Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project.
• Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny.
• Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight.
• Participate in a rota-based out-of-hours call-out system.

Job description

Technical Advisor, Mobile Cranes - BiggleswadeBiggleswade

A vacancy has arisen within our Mobile & Crawler Crane department based in Biggleswade for a Technical Advisor/ Product Support Engineer.

The role contributes to the success of Mobile & Crawler Cranes Technical department by supporting the After-Sales and Sales teams to develop the business in providing a sustained industry-leading after-sales support. To participate in supporting the company’s service engineers and customers with technical information and other resources. To ensure effective and efficient advice and support is delivered along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers
• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers
• Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required
• Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards
• Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories
• Manage specific jobs and projects as appropriate and take responsibility for their completion
• Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties
• Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project
• Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny
• Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight
• Participate in a rota-based out-of-hours call-out system

The Successful Candidate Will Require The Following

• Satisfactory completion of a recognised apprenticeship/qualification in a related industry
• Product, industry or relevant experience
• Team player
• Good confident communicator at all levels
• Flexible approach to work

What we are offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

Area of employment Engineering

Entry level Professionals

Country United Kingdom

Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Normandy Lane

SG18 8QB Biggleswade

United Kingdom