Crane Technical Advisor – Mobile & Crawler Support

Liebherr Great Britain; Biggleswade; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Industry-leading manufacturer

Secure and progressive work env.

Competitive salary and benefits

Training and personal development

Job summary

Liebherr-Great Britain Ltd. is seeking a Technical Advisor/ Product Support Engineer for its Mobile & Crawler Crane team in Biggleswade.

The role focuses on delivering expert technical support to customers and service engineers, ensuring issue resolution and ongoing customer satisfaction. You will collaborate across departments, manage assigned jobs and warranty work, and may travel to meetings and exhibitions off-site as needed.

Qualifications

• Satisfactory completion of a recognised apprenticeship/qualification in a related industry.
• Product, industry or relevant experience.
• Team player.
• Good confident communicator at all levels.
• Flexible approach to work.

Responsibilities

• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers.
• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers.
• Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required.
• Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards.
• Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories.
• Manage specific jobs and projects as appropriate and take responsibility for their completion.
• Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties.
• Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project.
• Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny.
• Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight.
• Participate in a rota-based out-of-hours call-out system.

Job description

Liebherr-Great Britain Ltd. is seeking a Technical Advisor/ Product Support Engineer for its Mobile & Crawler Crane team in Biggleswade.

The role focuses on delivering expert technical support to customers and service engineers, ensuring issue resolution and ongoing customer satisfaction. You will collaborate across departments, manage assigned jobs and warranty work, and may travel to meetings and exhibitions off-site as needed.