After Sales Administrator - Mobile Cranes

Liebherr Great Britain; Biggleswade; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Industry-leading manufacturer

Secure and progressive work env.

Competitive salary and benefits

Training and personal development

Job summary

Liebherr-Great Britain Ltd. in Biggleswade is recruiting an After Sales Administrator for our Mobile Crawler Cranes division. You will handle customer calls, liaise with service engineers and internal teams, and prepare invoices and engineering cost data.

The role emphasizes strong administration, accuracy, and proactive service support within a leading industrial manufacturer. The successful candidate will bring solid IT skills (Word/Excel), excellent communication, and a customer-focused

Qualifications

• Experience in construction plant or transport industry is advantageous.
• Excellent verbal and email communication at all levels.
• Strong customer service ethos with proactive approach.
• Ability to use own initiative and be self-motivated.
• Strong administrative skills with handling engineering information.

Responsibilities

• Taking calls from customers and liaising with service engineers and mobile crane teams.
• Constructing internal and external invoices from supplied information.
• Inputting engineers’ times to build cost bases for invoices and payroll.
• Creating and maintaining machine files and records.
• Identifying improvements to the after-sales administration process.
• Providing information to support invoicing and communications.

Skills

Communication

Customer Service

Initiative

Administrative Skills

IT Literacy

Tools

Word

Excel

Job description

After Sales Administrator - Mobile Cranes Biggleswade

Liebherr Great Britain is currently recruiting for an After Sales Administrator to our our Mobile Crawler Cranes division based out of the Biggleswade office.

The role will ensure maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. To ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas, Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team and all other company personnel as appropriate.
• The construction of internal and external invoices using all relevant supplied information.
• Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
• Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
• Identifying and implementing improvements to the after-sales administration process.
• Collating information sufficient to support an internal or external invoice.
• Performing and communicate in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group
• Undertaking some or all the duties of other personnel in the absence of the latter as may be required from time to time.

The Successful Candidate Will Require The Following

• Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
• To be a good, effective communicator verbally and by email at all levels
• Have a strong customer service ethic with a positive and pro-active approach
• Ability to use own initiative and be self-motivated
• Excellent administrative skills with an understanding of the need for close control of engineering information, it’s retrieval and communication
• Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel

What we are offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.

One Passion. Many Opportunities.

Job ID 84049

Division Liebherr International Company

Liebherr-Great Britain Ltd.

Area of employment Administration

Country United Kingdom

Entry level Professionals

Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom

Contact