After Sales Administrator - Mobile Cranes

Liebherr-Werk Nenzing GmbH; Biggleswade; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Training and personal development

Competitive salary

Secure and progressive work环境

Job summary

Liebherr-Great Britain Ltd. is seeking an After Sales Administrator for the Mobile Crawler Cranes division based in Biggleswade. The role focuses on maximising commercial recovery from service engineers’ times and ensuring streamlined administration in line with business priorities.

You will handle customer calls, liaise with engineers and the after-sales team, and assemble invoices with relevant data. Strong communication and admin skills are essential for success in this role.

Qualifications

• Good verbal and written communication with customers and internal teams.
• Strong customer service ethic with a proactive approach.
• Excellent administrative skills with attention to engineering information retrieval.

Responsibilities

• Answer calls from customers and liaise with service engineers and sales team.
• Prepare internal and external invoices using provided information.
• Enter engineers’ times to build cost bases for invoices and payroll.
• Create and maintain machine files and records in an organised way.
• Identify and implement improvements to after-sales administration processes.
• Collate information to support invoices.

Skills

Communication

Customer service

Administrative skills

Attention to detail

Team communication

Tools

Word

Excel

Job description

Biggleswade

Division:

Liebherr International

Company:

Liebherr-Great Britain Ltd.

Work area:

Administration

Country:

GB

Entry level:

Professionals

Type of contract:

full time

Liebherr Great Britain is currently recruiting for an After Sales Administrator to our our Mobile Crawler Cranes division based out of the Biggleswade office.

The role will ensure maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. To ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas, Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team and all other company personnel as appropriate.
• The construction of internal and external invoices using all relevant supplied information.
• Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
• Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
• Identifying and implementing improvements to the after-sales administration process.
• Collating information sufficient to support an internal or external invoice.
• Performing and communicate in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group
• Undertaking some or all the duties of other personnel in the absence of the latter as may be required from time to time.

Your Profile

• Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
• To be a good, effective communicator verbally and by email at all levels
• Have a strong customer service ethic with a positive and pro-active approach
• Ability to use own initiative and be self-motivated
• Excellent administrative skills with an understanding of the need for close control of engineering information, it’s retrieval and communication
• Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel

What we are offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.