Sales Support Manager - Earthmoving

Liebherr Group; Biggleswade; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Industry leader

Secure environment

Training & development

Competitive salary

Job summary

Liebherr‑Great Britain Ltd. is seeking a Sales Support Manager to lead the day-to-day Sales Support operations, ensuring targets are met and customer service remains excellent. You will coordinate with logistics, finance, and regional managers to deliver timely machine deliveries and accurate reporting.

The role requires strong analytical and communication skills, plus proficiency in MS Office and CRM systems. A proactive, process‑improvement mindset is essential for success.

Qualifications

• Experience in a similar role or industry.
• Data analysis and report creation.
• Outstanding communication skills and teamwork.
• Excellent organizational and time management abilities.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Oversee day-to-day Sales Support operations and staff.
• Coordinate with logistics providers to move goods safely.
• Monitor targets, optimize systems, and manage budgets.
• Collaborate with After Sales and Workshops to maintain customer satisfaction.
• Contribute to the commercial strategy of the sales department.
• Prepare reports and dashboards for management.

Skills

Data analysis

Report creation

Outstanding communication

Organisational skills

MS Office

CRM systems

Tools

CRM software

ERP software

Job description

The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation, ensuring outstanding customer service at all times and working within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
• Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
• Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
• Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
• Facilitating the purchase of non-Liebherr third party items to fit machines.
• Being responsible for new machine invoice and delivery targets on a monthly basis.
• Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
• Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
• Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
• Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
• Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
• Ensuring the team are maintaining and creating machine files.
• Contributing to the commercial strategy for the overall sales department.
• Ensuring compliance with the Company and operation policies and procedures is adhered to.
• Providing reports and updates to the Divisional Manager as requested.
• Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
• Evaluating operational procedures to ensure continuous development and efficient operations within the department.
• Formulating, developing, and monitoring customer service KPIs.
• Keeping up to date with machine developments and industry trends.
• Communicating and act in a manner that promotes a positive image of the company.
• Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
• Participating in training courses as requested.

Your Profile

• Is able demonstrate competencies and skills for the role through experience in a similar role or industry
• Data analysis and report creation
• Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
• Excellent organisational skills and being able to prioritise through effective time management
• Proficient in use of MS Office and CRMs

What We Are Offering

• The opportunity to work with the industry‑leading manufacturer
• Secure and progressive work environment
• Competitive salary and benefits
• Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

The Company

Liebherr‑Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales‑and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)

Contact

Aleksandra Szczepanska
[e-mail]