After Sales Administrator - Mobile Cranes

Liebherr Group; Biggleswade; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Secure and progressive work环境

Training and personal development

Competitive salary and benefits

Job summary

Liebherr Great Britain is currently recruiting for an After Sales Administrator for the Mobile Crawler Cranes division based out of the Biggleswade office. The role focuses on maximizing commercial recovery from service engineers’ times and minimising work-in-progress stock levels.

Responsibilities include invoicing, data maintenance, and supporting the after-sales team. The company emphasizes strong customer focus, teamwork, and continuous improvement across the business.

Qualifications

• Excellent communication skills (verbal and email) at all levels.
• Strong customer service ethic with a proactive approach.
• Ability to use own initiative and be self-motivated.
• Excellent administrative skills with handling engineering information and retrieval.

Responsibilities

• Taking calls from customers and liaising with service engineers and the Mobile Crane team.
• Constructing internal and external invoices from supplied information.
• Inputting engineers’ times to build cost bases for invoices and payroll.
• Creating and maintaining machine files and data records.
• Identifying improvements to the after-sales administration process.
• Collating information to support invoices and communications.
• Supporting the team and covering duties as required.

Skills

Communication

Customer service

Initiative

Administrative skills

IT literacy

Tools

Word

Excel

Job description

Liebherr Great Britain is currently recruiting for an After Sales Administrator to our our Mobile Crawler Cranes division based out of the Biggleswade office.
The role will ensure maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. To ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas,
Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team and all other company personnel as appropriate.
• The construction of internal and external invoices using all relevant supplied information.
• Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
• Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
• Identifying and implementing improvements to the after-sales administration process.
• Collating information sufficient to support an internal or external invoice.
• Performing and communicate in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group
• Undertaking some or all the duties of other personnel in the absence of the latter as may be required from time to time.

Your Profile

The successful candidate will require the following:

• Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
• To be a good, effective communicator verbally and by email at all levels
• Have a strong customer service ethic with a positive and pro-active approach
• Ability to use own initiative and be self-motivated
• Excellent administrative skills with an understanding of the need for close control of engineering information, it’s retrieval and communication
• Computer literate and able to demonstrate uses of IT relevant to role, including Word and Excel

What We Are Offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

The Company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)

Contact

Aleksandra Szczepanska
[e-mail]