Technical Advisor, Mobile Cranes - Biggleswade

Liebherr Great Britain; Biggleswade; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Structured training

Progressive work environment

Job summary

Liebherr-Great Britain Ltd. in Biggleswade is seeking a Technical Advisor/ Product Support Engineer for the Mobile & Crawler Crane team.

You will support After-Sales and Sales with technical information and resources, assisting service engineers and customers to deliver reliable crane support. The role requires effective communication, teamwork, and flexibility, with occasional off-site meetings and potential overnight stays.

Qualifications

• Apprenticeship or qualification in a related industry.
• Product, industry or relevant experience.
• Team player with good communication.
• Flexible approach to work.

Responsibilities

• Provide technical support to Liebherr GB and Liebherr Ireland Mobile and Crawler Crane customers.
• Provide all aspects of technical support to field service and workshop engineers.
• Develop and maintain excellent working relationships with departments and team members.
• Communicate technical information to the right people at the right time, including material from Liebherr Group factories.
• Manage specific jobs and projects and take responsibility for their completion.
• Participate in warranty management, liaising with factories and customers for best outcomes.
• Brief and deploy engineers, ensuring optimum competencies for each job.
• Attend off-site meetings and exhibitions, including overnight stays.
• Participate in a rota-based out-of-hours call-out system.

Skills

Team player

Strong communicator

Flexible

Customer-focused

Education

Recognised apprenticeship/qualification in related industry

Job description

Technical Advisor, Mobile Cranes - BiggleswadeBiggleswade

A vacancy has arisen within our Mobile & Crawler Crane department based in Biggleswade for a Technical Advisor/ Product Support Engineer. The role contributes to the success of Mobile & Crawler Cranes Technical department by supporting the After-Sales and Sales teams to develop the business in providing a sustained industry-leading after-sales support. To participate in supporting the company’s service engineers and customers with technical information and other resources. To ensure effective and efficient advice and support is delivered along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers
• Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers
• Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required
• Develop and maintains excellent working relationships with all departments and team members to assist in achieving the department high standards
• Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories
• Manage specific jobs and projects as appropriate and take responsibility for their completion
• Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties
• Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project
• Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny
• Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight
• Participate in a rota-based out-of-hours call-out system

Your Profile

The Successful Candidate Will Require The Following

• Satisfactory completion of a recognised apprenticeship/qualification in a related industry
• Product, industry or relevant experience
• Team player
• Good confident communicator at all levels
• Flexible approach to work

What we are offering

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

One Passion. Many Opportunities.

Job ID 82852 Division Liebherr International Company Liebherr-Great Britain Ltd. Area of employment Engineering Country United Kingdom Entry level Professionals Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom

Contact

Aleksandra Szczepanska