Service Controller - Weston, Earthmoving

Liebherr-Werk Nenzing GmbH; West of England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Liebherr-Great Britain Ltd. is seeking a Service Controller for the Weston, Earthmoving division with responsibility for coordinating service, repairs, and parts for customers.

The role involves working closely with Field Service Engineers and internal departments to ensure repairs and services are completed efficiently and invoiced promptly. This position emphasizes exceptional customer service, accurate order processing, and collaboration across teams to support after-sales operations in the

Qualifications

• Demonstrated ability to deliver industry-leading customer service.
• Excellent communication with customers and internal teams.
• Ability to coordinate multiple work streams (parts, labour, tooling).
• Experience raising and processing orders, work orders, and invoices.

Responsibilities

• Act as first point of contact for inbound service calls and enquiries.
• Coordinate parts, labour, tooling, and resources for service/repair work.
• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices.
• Close jobs timely and justify costs to customers; manage WIP for prompt invoicing.
• Schedule jobs with customers and communicate information promptly.
• Prepare estimates and defect documentation for additional work.
• Take ownership of supplier communications and purchase orders.Identify and develop additional sales opportunities.
• Maintain organised filing systems and documentation.

Skills

Customer service

Communication

Organisational skills

Team collaboration

Problem solving

Job description

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Service Controller - Weston, Earthmoving

Bristol

Job ID: 84469

Division: Liebherr International

Company: Liebherr-Great Britain Ltd.

Work area: Administration

Country: GB

Entry level: Professionals

Type of contract: full time

A vacancy has arisen within our Earth Moving After Sales Department based in Biggleswade for a Service Controller.

This role plays a key part in the success of Liebherr-Great Britain Ltd's Earth Moving Technical Division by delivering exceptional customer service and providing effective support to our service operations. Working closely with customers, Field Service Engineers, and internal departments, you will ensure repairs, parts, and services are coordinated efficiently and completed in a timely manner.

Your Profile

• Assist the After Sales Manager in carrying out the duties required to support the Service Department and provide industry-leading customer service.
• Act as the first point of contact for inbound service calls and enquiries in a proactive, professional, and efficient manner, obtaining customer details, order numbers, and any required authorisations.
• Assist in coordinating parts, labour, tooling, and other resources required for the efficient completion of service and repair work.
• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices for both internal departments and external customers.
• Close jobs in a timely manner, accurately justifying costs incurred to both internal and external customers, and effectively manage the depot's work in progress (WIP) to ensure prompt invoicing.
• Liaise with customers to schedule jobs through the Repairs mailbox and ensure all relevant information is communicated in a timely manner.
• Work collaboratively with Field Service Engineers, suppliers, and internal departments to support efficient operations and prepare estimates for additional work opportunities to generate sales.
• Support the preparation of estimates, quotations, and defect documentation for additional work requirements.
• Take ownership of supplier communications, including raising purchase orders and closing them upon receipt of goods.
• Identify and develop additional sales opportunities through customer service interactions.
• Maintain organised and accurate filing systems, ensuring all documentation is completed, updated, and stored promptly and efficiently.

Your Responsibilities

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
• Ability to use own initiative
• Able to demonstrate ability to work effectively in a pressurised environment.
• Good communicator at all levels

What we offer

• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.