Service Controller - Weston, Earthmoving

Liebherr Great Britain; West of England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

The opportunity to work with an行业领先制造商

Secure and progressive work环境

Competitive salary and benefits

Training and personal development

Job summary

Liebherr-Great Britain Ltd. seeks a Service Controller for its Earth Moving After Sales Department. Based in Biggleswade, you will coordinate repairs, parts and services, working with Field Service Engineers and internal teams to ensure timely delivery and accurate invoicing.

You will be the first point of contact for service queries, raise orders, manage WIP and develop additional sales opportunities through customer interactions. Training and development are offered.

Qualifications

• Assist the After Sales Manager in duties to support the Service Department and provide industry-leading customer service.
• Act as the first point of contact for inbound service calls and enquiries, obtaining customer details, order numbers and authorisations.
• Coordinate parts, labour, tooling and other resources for efficient service and repair work.

Responsibilities

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
• Ability to use own initiative
• Able to demonstrate ability to work effectively in a pressurised environment.
• Good communicator at all levels

Skills

Customer service

Coordination

Communication

Initiative

Pressure handling

Sales opportunity awareness

Job description

Service Controller - Weston, EarthmovingBristol

A vacancy has arisen within our Earth Moving After Sales Department based in Biggleswade for a Service Controller.

This role plays a key part in the success of Liebherr-Great Britain Ltd's Earth Moving Technical Division by delivering exceptional customer service and providing effective support to our service operations. Working closely with customers, Field Service Engineers, and internal departments, you will ensure repairs, parts, and services are coordinated efficiently and completed in a timely manner.

Your Profile

• Assist the After Sales Manager in carrying out the duties required to support the Service Department and provide industry-leading customer service.


• Act as the first point of contact for inbound service calls and enquiries in a proactive, professional, and efficient manner, obtaining customer details, order numbers, and any required authorisations.


• Assist in coordinating parts, labour, tooling, and other resources required for the efficient completion of service and repair work.


• Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices for both internal departments and external customers.


• Close jobs in a timely manner, accurately justifying costs incurred to both internal and external customers, and effectively manage the depot's work in progress (WIP) to ensure prompt invoicing.


• Liaise with customers to schedule jobs through the Repairs mailbox and ensure all relevant information is communicated in a timely manner.


• Work collaboratively with Field Service Engineers, suppliers, and internal departments to support efficient operations and prepare estimates for additional work opportunities to generate sales.


• Support the preparation of estimates, quotations, and defect documentation for additional work requirements.


• Take ownership of supplier communications, including raising purchase orders and closing them upon receipt of goods.


• Identify and develop additional sales opportunities through customer service interactions.


• Maintain organised and accurate filing systems, ensuring all documentation is completed, updated, and stored promptly and efficiently.

Your Responsibilities

• Is able demonstrate competencies and skills for the role through service-related experience in a similar industry


• Ability to use own initiative


• Able to demonstrate ability to work effectively in a pressurised environment.


• Good communicator at all levels

What we offer

• The opportunity to work with an industry-leading manufacturer.


• Secure and progressive work environment.


• Competitive salary and benefits.


• Training and personal development

Have we awoken your interest? If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.

United Kingdom

Contact

Aleksandra Szczepanska