Technical Account Manager (English & Spanish speaker)

Getty Images; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to drive product adoption and support B2B customers. In this role, you'll collaborate across teams, ensuring successful implementation and usage of enterprise solutions. This position requires strong technical skills, excellent communication abilities, and a passion for learning new technologies. Join a company that values diversity and inclusivity, and be part of a culture that prioritizes trust, transparency, and customer focus. If you're ready to make an impact and grow your career in a dynamic environment, this opportunity is for you.

Benefits

Diversity Training

Mentoring Programs

Global Events

Work-Life Balance Support

Qualifications

• 3-5 years of experience in technical account management or enterprise solutions.
• Strong communication skills for technical and non-technical audiences.

Responsibilities

• Support B2B customers with pre- and post-sales activities.
• Drive product adoption and manage customer integrations.

Skills

Technical Account Management

B2B Customer Support

Product Adoption

Problem-Solving

Interpersonal Skills

Time Management

Communication Skills

Spanish Proficiency

Education

Bachelor's Degree

Tools

Digital Asset Management (DAM)

API Integrations

Job description

Technical Account Manager, Dublin (English & Spanish speaker)

Duration: Permanent

Location: Dublin

Start: ASAP

We are looking for a Technical Account Manager responsible for ensuring successful pitching, implementation, usage, and operations of our Enterprise Solution Product suite. The candidate must be comfortable with technical discussions and collaborating across teams including sales, product, and operations.

At Getty Images, we are proud to move the world with images. Join us to work with global colleagues and creative professionals in a great company culture.

Who You Are:

1. Support sales and B2B customers with pre- and post-sales activities such as demos, technical guidance, onboarding, issue resolution, and product adoption (including MMS and API).
2. Drive product adoption, usage, and retention.
3. Act as a customer advocate, suggesting product improvements and working with the PM/PO team.
4. Assist sales in closing deals and renewals.
5. Deploy product solutions and train customers.
6. Solve customer issues and review workflows for simplification.
7. Manage day-to-day customer service related to Getty Images' hosted digital asset management solutions, APIs, and platform tools.
8. Communicate technical and non-technical information effectively, manage configurations, integrations, and training, and demonstrate product knowledge and technical skills.

Your Next Challenge:

1. Serve as a key contact for customer integrations across all GI products and services.
2. Advocate for customers to improve product use and support business goals.
3. Maintain expertise in Getty Images Enterprise Solutions.
4. Support sales teams in growing key accounts and mid-market customers.
5. Promote product adoption through training and outreach.
6. Collaborate with product teams to improve adoption barriers and processes.
7. Support standardization for scalable enterprise operations.
8. Manage risks, scope, and customer expectations.
9. Report system issues and feature requests, liaise with development teams, and communicate resolutions.
10. Monitor product utilization, provide reports, and help expand usage.
11. Assist clients with production services like asset uploading and organization.
12. Some travel may be required.

What You’ll Need:

1. 3-5 years of relevant experience.
2. Experience with enterprise product consulting, integration, and industry best practices.
3. Knowledge of enterprise workflows, integration technologies, security, and asset management.
4. Ability to communicate complex concepts to technical and non-technical audiences.
5. Passion for learning new technologies and pushing technological boundaries.
6. Ability to work independently and collaboratively.
7. Excellent interpersonal, problem-solving, and time management skills.
8. Business proficiency in Spanish and English; additional European languages are a plus.

Nice To Have:

1. Familiarity with DAM solutions, image licensing, metadata, API integrations, and working with product teams.
2. Experience with technical enterprise solutions and client-facing integrations.

There’s a story in every picture, a narrative in every frame.

We believe in the power of visuals. Our brands—Getty Images, iStock, and Unsplash—offer a full range of content solutions to meet diverse customer needs, helping brands communicate effectively and inspire action.

Working at Getty Images

We aim to be a top global employer, providing resources and experiences that enable you to excel. Our culture is built on our Leadership Principles—trust, transparency, care, inclusivity, and customer focus. We support work-life balance through various benefits and development programs, including diversity training, mentoring, and global events.

Getty Images is committed to diversity and inclusion, hiring based on merit and performance. We are an equal opportunity employer, welcoming applicants regardless of age, race, gender, or other protected characteristics.